Matthew Vasquez Email & Phone Number

Brightwaters, Ny, Us

Brightwaters, Ny, Us

Babylon, New York, United States

•Lead in Technology department•Develop & maintain secure payment pages through USAePay•Configure, test, and deploy credit card terminals before shipment to merchants•Be Dev team's first point of contact in regards to instructions, expectations, and development cycle•Work with Dev team to bring PrintSmith Vision integrations to different payment solutions (credit card terminals, invoicing, ACH, etc.)•Test payment solutions while in development for bugs and fixes•Onboard training with merchants for our products and payment solutions•Walking merchant through PCI Compliance to keep them compliant•Support and resolve technical issues and support requests through email and phone calls

Melville, New York, United States

•Answered calls from Merchants and Sales Partners in a clear, friendly, and professional manner. •Used Salesforce to document all telephone conversations after completing each call for tracking purposes, while picking up any cases that needed attention. •Interpreted and educated the Merchant and Sales Partners with regards to specific compliance policies and procedures. •Troubleshot and ensured all technical related issues with credit card terminals and pin pads were addressed and documented. •Assisted Sales Partners & Merchants in the processing of transactions (i.e., batching out, issuing refunds, voids, performing downloads, etc.). •Researched merchant and sales partner inquiries regarding authorizations and batches and followed up with the merchants promptly. •Worked closely with other departments such as Customer Service, Risk, and Deployment to resolve issues.•Provided timely feedback to the team lead, supervisor, or group manager regarding service/system failures, call trends, and concerns.

Jericho, New York, United States

• Used Google Vision Artificial Intelligence• Worked with the self-service team for java/backend development for features and bugs• Part of duty rotation and was on call to help with any emergencies that came with applications• Worked with a scrum team and helped to deliver high/low quality bug code• Attended daily stand-up meetings, planning meetings, and performed any demos as needed• Understood java and cloud deployments

Bethpage, New York, United States

Floor Associate for overnight shifts at Amazon Delivery Station DNY4

North Babylon, New York, United States

• Provide upstanding customer service to customers in-store• Provide quick and helpful customer service over the phone• Use POS system to place orders to customers in house and over the phone• Use Windows desktop for inventory management and locating customer orders• Provide upstanding help to customers at kiosk systems• Lead other employees to work as a strong team

• Update company website by using WordPress to fix overall design and format• Create social media content utilizing Google applications• Manage social media accounts (Instagram, Twitter, Facebook) by posting and captioning photos of events and activities• Collectively, internship resulted in 40% more interactions through social media (likes, comments, follows, etc.)

Deer Park, New York, United States

• Manage the stocking of store items• Maintain a well-organized sales floor• Provide upstanding customer service to customers in-store• Overlook fitting rooms and maintaining store organization • Be a great team player, always communicating

Bachelor Of Science - Bs, Computer Programming/Information Systems

Major: Computer Programming/ Information Systems Honors and Awards: - Recipient of New York State Excelsior Scholarship - Dean's List.

Associate Of Science - As, Information Technology

Associate's Degree in Information Technology - 3.5 GPA - Dean's List for Fall 2019 and Spring 2020