Matt Wai Email & Phone Number

Melbourne, Australia

- Provided excellent customer service to over 200 customers per shift- Successfully handled 2 POS systems at the same time- Answered questions regarding menu selections and made recommendations when requested - Processed customer payments by cash and credit card- Trained new employees for store operation procedures- Managed telephone requests and delivery orders- Prepared and submitted daily sales reports to head office.Achievements:- Out of 200 customers more than 50 customers are repeat customers- Been complimented by manager for quick and efficient customer service

Myanmar

- Delivered excellent customer service whilst promoting Computational Fluid Dynamics (CFD) products and providing after sales support- Utilised highly developed communication skills to liaise with a diverse range of internal and external stakeholders- Developed telephone sales pitching skills including value selling techniques- Built relationships with customers to increase likelihood of repeat businessAchievements:- Responded to over 85 customer calls daily and solved 90% of their concerns- Worked on special projects like promotions for the special seasons

Melbourne, Australia

- Responded to customer needs providing product information aisle locations, stock checks and price verifications- Managed flow of store’s items including unloading trucks, organizing products for shelving and verifying bar codes and prices

Master Of Business It, Information Technology

Bachelor Of Commerce - Bcom, Business, Management And Marketing