Matthew Walker Email & Phone Number

Alpharetta, Ga, Us

Alpharetta, Georgia, United States

Atlanta Metropolitan Area

Initially recruited to the third-party insurance claims management service provider as a Field Resource Coordinator before receiving a promotion to this managerial role taking on ownership of 160+ field staff supporting policy holders on-site with claim submissions.Developed process maps to optimize and standardize all client-facing processes. Rolled out new processes across field team.Supervised all claims support operations for a team of 160+ nationally dispersed 1099 contract staff to support content claims management. Developed onboarding process, training, process documentation, and a reporting structure to support the team.Implemented a job shadowing program for new staff which reduced time-to-value of new hires and improved performance.Collaborated with operations leads and leveraged field staff feedback to upgrade the field training process and resources.Partnered with Communications to advise on the customer-facing rollout of a major rebrand following Genpact acquisition.Developed sales presentations for clients to support new account acquisition and upselling existing clients on added services.Effectively grew the field staff roster from 100 to 160+ contractors, meeting the increasing operational demands of our clients.

Roswell, Ga

Carefully monitored market trends to ascertain best pricing for the company. Performed research, collected and analyzed information, and used the data to improve efficiency of a business. Examined and validated the accuracy of the data to ensure that it produced meaningful information. Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.

Roswell, Georgia

Trained staff, handled cash deposits, and communicated with the kitchen for food and drink orders. Handled customer complaints and ensured high-quality service. Provided exceptional customer service and created memorable dining experiences for guests. Responsible for managing inventory and enforcing regulations.

Received and packed products to stock shelves. Maintained storeroom and work areas in clean, sanitary and orderly condition. Count, weight, measure and pack food goods properly. Able to understand and follow oral and written directions. Developed procedures to effectively manage and maintain inventory.

Bachelor'S Degree, Business Administration And Management, General

Education record