Matthew Walsh Email & Phone Number

Wirral, England, United Kingdom

This is a customer service role where I'm responsible for looking after guests dinning at the bistro. I also deal with incoming and outgoing phone queries, managing the diary booking system and handling cash.

Liverpool, Merseyside, United Kingdom

Held various roles during my employment in a customer service based environment. Dealing with phone queries,email correspondence regarding suppliers.Responsible for stock taking, ordering and deliveries, this role required excellent organisational and administrative skills using stock software and a strong knowledge of Microsoft Word and Excel. On occasions I assumed a Duty Manager role, who was responsible for sending financial reports to head office and the closing down of the restaurant. I was part of a team that dealt with recruitment, training, development and management of new and existing team members which required strong communication skills and decision making.

Liverpool, United Kingdom

I was an integral part of the opening management team in a new restaurant . I was responsible for the overall running of the bar including the training and development of team members. As well as administrative duties such as stock management. Ensuring excellent customer service was maintained daily.

Leeds, United Kingdom

I was responsible for managing a bar team in a large, busy city centre restaurant. The development of new and existing team members in the restaurant and at other sites around the UK. Administrative duties included stock taking and delivering financial reports to head office using several . Phone and email queries with suppliers, other restaurants and customers. Managed several large corporate events which required strong organisational skills and ability to work under pressure whilst still delivering excellent communication skills.

Leeds, England, United Kingdom

I began this role whilst studying at university and continued after I graduated. Part of a management team in multiple sites across the company. Responsible of the running of the bar in accordance to budgetary requirements and delivery of agreed objectives. Hosting weekly training sessions for staff. Responding appropriately to customer comments, complaints and compliments. Daily administrative duties such as all phone and email queries, diary management and processing necessary paperwork i.e. rotas, wages, expenses in accordance with company systems and procedures.Building customer, supplier and team relationships. Taking part in conducting performance reviews and agreeing personal objectives with team members. Key role in the recruitment and development of all team members including supervisors and assistant managers.

Leeds, United Kingdom

The Pit is a large venue located in the developing Merrion Street area in the city centre, with several private hire areas. Bringing in an average weekly Net take of £25,000. I was also part of a management team responsible for a recording breaking Christmas period for the site last year with a Net take of £48,000 in December.---Key Roles and Responsibilities:---- Building customer, supplier and team relationships.- Maintaining high standards in cash handling.- Running of the bar in accordance to budgetary requirements and delivery of agreed objectives.- Delivering private cocktail master classes.- Hosting training sessions on a regular basis.- Daily administration including diary management and processing necessary paperwork i.e. rotas, wages, expenses in accordance with company systems and procedures.- Responding appropriately to customer comments, complaints and compliments, to gain repeat business and enhance customer service for future business.

Leeds, United Kingdom

Key Roles and Responsibilities:---- Self-motivated to learn all specifications and classic cocktail knowledge.- Multi disciplined on the bar and floor area.- Training, managing and motivating a small bar team.