As VP of Enterprise Portfolio Management, I partner with senior IT leaders in facilitating governance and prioritization processes for a $190+ million IT development portfolio. I manage a team of Portfolio Analysts who are responsible for understanding Product Team priorities and roadmaps, budgets, forecasts/actuals, variances to plan, and how shifting priorities impact the financial health of the portfolio.I am also highly involved in transforming our organization from a… Show more As VP of Enterprise Portfolio Management, I partner with senior IT leaders in facilitating governance and prioritization processes for a $190+ million IT development portfolio. I manage a team of Portfolio Analysts who are responsible for understanding Product Team priorities and roadmaps, budgets, forecasts/actuals, variances to plan, and how shifting priorities impact the financial health of the portfolio.I am also highly involved in transforming our organization from a Waterfall operating model to a Product operating model that leverages Agile development principals. In partnership with my team, we completely revamped our financial and portfolio management processes, created a product taxonomy that aligns our Dev teams to value driving products, and introduced Product and Agile principals like empowered teams, OKRs, product roadmaps and sprint delivery that creates value for our customers as fast as possible. Show less

As an Enterprise Strategy Consultant, I was deployed to one of the key growth drivers within the enterprise, working directly alongside VP and SVP-level leaders on strategy refinement and activation for critical enterprise-wide initiatives. • Acted as Program Manager for the highly visible LA25 program, which invested $50M to implement over 30 innovations in 25 LA market stores, driving a +3% sales comp and a 2% increase in store traffic. Learn about some of the innovations in the link… Show more As an Enterprise Strategy Consultant, I was deployed to one of the key growth drivers within the enterprise, working directly alongside VP and SVP-level leaders on strategy refinement and activation for critical enterprise-wide initiatives. • Acted as Program Manager for the highly visible LA25 program, which invested $50M to implement over 30 innovations in 25 LA market stores, driving a +3% sales comp and a 2% increase in store traffic. Learn about some of the innovations in the link below.• Acted as a Program Manager and Consultant for a critical enterprise initiative, collaborating with senior leaders to clarify and translate strategies into executable project plans, resulting in a valued cost savings of $182M in 2016. Show less

As a Project Portfolio Manager, I was responsible for collaborating and consulting with Store Operations leadership, Finance, Technology Services, Project Managers and other various stakeholder groups to analyze, prioritize and manage the Guest Experience project portfolio valued at approximately $21M.• Analyzed business cases and recommended resource and funding reallocations from the least valuable to the most important work, resulting in a 40% reduction in active projects and freeing… Show more As a Project Portfolio Manager, I was responsible for collaborating and consulting with Store Operations leadership, Finance, Technology Services, Project Managers and other various stakeholder groups to analyze, prioritize and manage the Guest Experience project portfolio valued at approximately $21M.• Analyzed business cases and recommended resource and funding reallocations from the least valuable to the most important work, resulting in a 40% reduction in active projects and freeing up $2.5 million in capital• Coordinated between business, technology and finance teams to prepare deliverables for the capital funding process, resulting in the approval of two new investments totaling $2.5M• Created the Project Management Center of Excellence which provided continuous learning opportunities through project management playbooks, various toolkit and template offerings, and need specific training and consultation services. Show less

Project manager for strategic technology initiatives that supported stores and enhanced the team member and guest experience. Responsible for guiding the project team through the project lifecycle, and acted as the liaison between the business and technology development teams. Managed change impacts through cross functional partnerships, ensuring store teams had the tools, training and communication necessary for adoption. Projects I managed in this role include:• A new… Show more Project manager for strategic technology initiatives that supported stores and enhanced the team member and guest experience. Responsible for guiding the project team through the project lifecycle, and acted as the liaison between the business and technology development teams. Managed change impacts through cross functional partnerships, ensuring store teams had the tools, training and communication necessary for adoption. Projects I managed in this role include:• A new communications platform for the field resulting in $1.1M in expense savings and $2.4M in productivity savings• A system led price audit tool, which eliminated the equivalent of 1 FTE per store while improving price accuracy; reducing price overrides at POS by 5%, reduced the number of missing signs on the salesfloor from 5% to 1%, and reduced expired signs on the salesfloor from 5% to <1% • An equipment control project which provided visibility into equipment inventory and Team Member usage history, reducing lost equipment and saving $2M in expense annually • As an extra-curricular, I created and facilitated a 6 session project management training series that provided an overview of project management methodology and focused on roles, responsibilities, tools and best practices throughout the project lifecycle. Sessions were so successful an initiative was created to offer them enterprise wide Show less

Project Manager for the Target.com contact center migration. This involved managing project teams for 5 work streams and acting as the liason between business and technology development teams, ensuring the overall body of work was clearly defined, resource requirements were identified, project schedules were maintained, and risks were identified and mitigated. This role required building strong relationships with key leaders across business functions to define and implement the best business… Show more Project Manager for the Target.com contact center migration. This involved managing project teams for 5 work streams and acting as the liason between business and technology development teams, ensuring the overall body of work was clearly defined, resource requirements were identified, project schedules were maintained, and risks were identified and mitigated. This role required building strong relationships with key leaders across business functions to define and implement the best business solutions related to the Target.com contact center.• Created the menus, call routing, messaging and self service capability for the Target.com IVR. In the first 5 months the new IVR handled 1.9 million calls, of which 66% were self serviced, saving $400K in expense• Planned the organizational structure, defined job descriptions and received approval for 153 new internal headcounts required to support the Target.com contact center• Completed the necessary software enhancements to create forecasts and staffing plans for 300+ new Target.com contact center agents• Completed the data mapping, prototyping and development of 21 new reports required to support the Target.com contact center• Developed the quality management program including the strategy, quality review attributes, and training curriculum Show less

Project Manager responsible for the implementation of system enhancements to the guest facing REDcard account management website, ensuring regulatory compliance while improving the guest experience. Responsible for collaborating with business partners to understand needs and coordinating with the vendor on prioritization, scoping, implementation and testing efforts.• Implemented 20+ guest experience enhancements that resulted in a 20% increase in guest satisfaction.•… Show more Project Manager responsible for the implementation of system enhancements to the guest facing REDcard account management website, ensuring regulatory compliance while improving the guest experience. Responsible for collaborating with business partners to understand needs and coordinating with the vendor on prioritization, scoping, implementation and testing efforts.• Implemented 20+ guest experience enhancements that resulted in a 20% increase in guest satisfaction.• Collaborated with Legal and Compliance teams to make the 50+ required site and account statement enhancements in accordance with Regulation Z• Point of contact for high severity incidents, responsible for trouble shooting issues and making recommendations for resolution Show less