- Provide a wide range of technology support and consultation to home and small business users including: web and graphic design, hardware and software troubleshooting, home and business networking, photography, and end-user training.

-Responsible for internal IT operations, project management, training, database administration and litigation support consultation for the entire life cycle of case projects.

- Oversaw core technical systems for 12 offices throughout Portland and Oregon Coast, including enterprise telecommunications, multi-site servers and data storage, and conference room technology. - Provided technical support to 280+ real estate agents and staff including troubleshooting terminal server-based accounting software, incorporating mobile device solutions into business workflows, and malware remediation.- Engineered and rolled out modern conference room technology at all 12 branches, including 15 flat screen televisions, 30+ Apple TVs, 5 Mac Minis, and 9 iPads, which enhanced professional presentations and enabled use of compatible Apple devices for presentations.

- Migrated law firm from outdated BlackBerry units to new iPhones, involving 100+ new devices, achieving results with zero downtime and enabling users greater flexibility with document viewing. - Researched cell phone data plans and compiled projections for yearly usage, and negotiated a new unlimited data plan, which was adopted resulting in cost savings of $25,000/year. - Overhauled the law firm’s aging litigation data and trial systems resulting in streamlined case data management and the ability to effectively participate in multiple high-profile trials using advanced trial and presentation technology.

- Administered and operated a web-integrated pre-employment screening service built on a network of systems and Microsoft Access databases.- Provided front-line phone support to state-wide customers and international vendors ensuring questions regarding the status of background checks or other reports were answered promptly and accurately.- Corresponded with two customer support units at the Illinois State Police and FBI to reconcile fingerprint and name-based background checks.

Document scanning and faxingOffice and administrative support dutiesHigh volume filing Purchase order entry and tracking