Matt Wester Email & Phone Number

I'm a jack of many trades, from programmer to auditor to writer - technical *or* creative.I enjoy solving complex problems, and I have a broad knowledge base to bring to bear against them and find the best solution. If I find that I don't know something, or don't know *enough* about something I need to understand to complete a project, I'm a quick study and can swiftly identify what I need to learn and separate the signal from the noise to accomplish my goal.Through my experience I've become fluent in translating developer to layman, and vice versa.

Listed skills include Quality Assurance, Internal Audit, Sarbanes Oxley Act, Analysis, and 27 others.

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  Integration Specialist Iii

  Overdrive, Inc.

  Apr 2015 - Present - Cleveland/Akron, Ohio Area

  Responsibilities:* Set up and maintain data connections to thousands of customers' identity servers to authenticate users for access to digital content services, with a focus on high-value customers or complex issues* Configure rules for authenticated users to determine level of access, and create custom-scripted rules in PythonScript and C#.NET (IronPython)* Support sales and account relationship teams in working with prospective and new customers to address technical questions and concerns during the sales and launch processes* Test new authentication methods to identify bugs and document settings for my team before they begin using the new method* Collaborate with back-end systems developers to design new features and capabilities* Lead support of external developers in their use of the company's public APIs* Review applications for access to those APIs, and test integrations before providing production access* Train colleagues and new team members in use of specialized tools, new authentication methods, and supporting the APIs* Support ingestion of new and updated publisher metadata from standard ONIX format to company's internal databasesAchievements:* Advocated for, planned, and helped execute the creation of the Integration Support team as an independent unit dedicated to ensuring customers’ access to our products* Planned and implemented use of a team wiki for collaborative, consistent, and maintainable documentation and knowledge-sharing* Led the creation of a team training path, curriculum, and courses* Planned and implemented a case prioritization system to enable triage of high-importance issues* Designed a support form to directly intake issue reports from customers and worked with administrative portal website developers to implement* Developed connection to Google's directory API to enable the company to offer highly-desired product features to growing school market using Google OAuth