IT Director with strong professional experience leading IT teams and projects focused on creating, deploying, and supporting innovative technology solutions. Professional history includes specializing in implementing technology systems and services required by life sciences companies to strengthen regulatory compliance, improve business processes, and deliver high-quality products.

I organized and led IT teams responsible for developing, implementing, and supporting a diverse range of enterprise IT systems, such as ERP (SAP ECC and ATTP), quality systems, document management systems, CRM, EDI, and other critical applications. I assisted in setting the strategic direction of the IT organization to align personnel, systems, and projects with both current business needs and future growth opportunities. By introducing new processes and enhancing IT architectures, I focused on optimizing data processing, data warehousing, data analytics, and ETL platforms to ensure optimal functionality. Furthermore, I oversaw the successful implementation of an MES electronic batch record processing system, replacing outdated paper-based processes. This initiative significantly improved compliance, strengthened data integrity, and mitigated risks associated with product recalls. Through a commitment to fostering a collaborative, results-driven culture, I facilitated substantial career growth and performance improvements within the IT team, supported by a career path competencies matrix grounded in corporate values.

I managed my group through the implementation of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) to comply with the Drug Supply Chain Security Act (DSCSA), ensuring product serialization and traceability. Additionally, I oversaw the transition from SAP QM to Veeva for quality management, integrating essential processes like change control, deviation handling, complaints, investigations, supplier actions, and corrective measures. I was involved in the deployment of a Vistex revenue management solution, enhancing visibility into pricing processes, including discounts, rebates, chargebacks, and reimbursements, and implemented Controlled Substance Ordering System (CSOS) and Suspicious Order Monitoring (SOM) systems to meet regulatory requirements.

I led the implementation of a laboratory information management system (LIMS), deploying electronic laboratory notebooks to standardize and centralize data, processes, sampling tasks, and testing activities. Additionally, I managed a long-term project to deliver a quality document management system, which involved redefining processes and migrating content, collaborating closely with Regulatory Affairs to implement a new regulatory management system (RIMS).

I reengineered and implemented a custom electronic system for marketing labeling, integrating SAP and OpenText Content Server. Additionally, I collaborated with Clinical department stakeholders, vendors, and consultants to define electronic trial master file (eTMF) capabilities aligned with FDA requirements, facilitating documentation evaluation and data quality tracking for clinical trials, while also supporting FDA regulatory submissions through electronic publishing (eCTD) applications.

I established systems and protocols for medical and drug safety processes, focusing on qualification, validation, compliance, and reporting, and provided custom technical solutions such as content management systems, chemical databases, and laboratory equipment inventory systems for R&D staff. Additionally, I offered expertise in implementing enterprise collaboration and document management solutions, working closely with departmental business owners and users to design and build these systems, and conducted classroom training sessions to educate users and managers.

I managed enterprise data/content migrations (paper to electronic) and implemented processes for the handling of qualified content (test methods, validation documentation, etc.).

Upon returning (yet again) to Best Buy, I served as a project manager overseeing Dotcom operations, where I developed the foundational organizational framework for the Marketplace Program on Bestbuy.com. I led 15 capability areas spanning IT, Legal, Tax, A/P, A/R, Order Management, Store Operations, Enterprise Customer Care, among others, establishing cross-functional teams dedicated to specific work streams such as SKU Setup, Content Integration, and Pricing & Promotions.

Returning to Medtronic, I joined as a business analyst in the regulatory "concept to commercialization" group, where I led the implementation of systems for publishing submissions to international regulatory agencies, including the FDA and equivalent bodies worldwide.

Returning to Best Buy as a project manager within the Connected World group, I spearheaded a crucial "Center of Store" test rollout. This initiative involved implementing changes to store operating models, performance management systems, compensation structures, and leadership development practices to foster learning, drive business goals, and exceed customer expectations in promoting a solutions-focused culture.

I managed a team that developed a custom quote-to-cash (QTC) system to enhance productivity and streamline the sales cycle. This system, integrated with Salesforce.com, product catalog, and back-office order management, improved quoting accuracy and reduced days sales outstanding (DSO). Additionally, I established a Customer Master system as the central repository for customer data across all business units globally, overseeing international releases of the quoting module and supporting company-wide organizational realignment.

I began my tenure at Best Buy as a project manager for Dotcom, where I oversaw technical implementations and releases on BestBuy.com. This role also involved managing operational aspects of the online environment, including promotions, third-party advertisers and data providers, functional testing resources, order management make goods, and general ecommerce functions. Following the completion of my contract, I transitioned into a project management role within Entertainment Strategy, where I managed business operations for a $1 million Media on Demand digital media initiative, overseeing planning, execution, vendor relationships, and IT management.