Matt Wheeler Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, United Kingdom

Worcester, United Kingdom

• Acquired by Avnet, led the transition of Ascendant’s IT Infrastructure ensuring business alignment with a new Services model and ensuring lights remained on throughout the acquisition process on an international scale. Regions including the US, South America, EMEA and India.• Continued to operate as a Service Level Manager between IT and the Services Businesses acquired by Avnet ensuring SLAs are adhered to and On Demand Services are developed and met as required. Educated the Global IT Leadership teams in order to support and understand the requirements of the new acquisitions.• Played a lead role within the implementation of a Global Service Desk and Service Delivery project. Reviewed and developed the processes required to implement a Global Follow the Sun Service Desk, including Incident Management, Problem Management, Service Asset & Configuration Management, Self Service Business Catalogue and a supporting Technical Services Catalogue.• Boosted productivity and drove innovation through the ability to share knowledge by implementing a Global Service Knowledge Management System. This led to an increase in customer satisfaction, a reduction in time to resolve incidents and a positive trend to the workforce.

• Acquired by Ascendant Technology and led the transition of Open Logic’s Virtual Infrastructure, Messaging and Email systems.• Managed an international team and infrastructure in order to support a very broad and technically diverse on demand team of 500+ international developers and consultants.• Provided IT Technology vision and leadership within EMEA and actively assisted the VP of IT in Ascendant globally.• Subject Matter Expert on ITIL and Service Delivery educating Service Management Teams.• Developed, implemented and managed an international Service Desk able to support different regions based on the ITIL framework. Support teams were based in Brazil, Serbia, UK and India.• Implemented strategic relationships between internal IT Resources & International Managed Services teams.• Provided strategic, technical and budgetary planning in design, expansion and implementation of Ascendant’s IT Infrastructure.• Developed Communication plans, change management plans, risk assessments and standard operating procedures.• Managed all hardware/software acquisitions and contracts.• Provided coaching and leadership for all members of staff within IT.• Ensured staffing levels were maintained throughout operational hours regionally.

Worcester, United Kingdom

Employed to manage, develop and support the infrastructure at Open Logic Solutions.Implemented and managed a virtual infrastructure to support a very demanding group of technical individuals developing and utilising the latest software as an IBM Business partner.Implemented a Service Desk and Incident model based on the ITIL framework in order to ensure the demands and the fast paced growth of the business was met. Open Logic was twice awarded in the Tech Track 100.Researched, recommended, purchased, tested and installed new technology in order for the business to support the variety of different projects and customers including key collaborative tools.Responsible for Facilities Management and Implementing Disaster Recovery systems and methodsManaged all IT contracts, hardware and software.