Matt Whitley Email and Phone Number
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Results-driven product management leader with more than 20 years experience in digital product development and wireless technology. Rich career history encompassing customer service management, B2B sales and marketing, product management, and mobile and online application development. Demonstrated success in bringing new products and services to market, on schedule and under budget. Accomplished leader with proven ability to lead cross-functional teams in fast-paced and diverse working environments. Specialties: Financial Services, Agile Software Development, Product Management, Sales and Marketing, Competitive Analysis, New Product Development, Portfolio ManagementCustomer Relations.
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Svp | National Director, Data And Techology EnablementMcgriff May 2023 - PresentCharlotte, North Carolina, Us
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Svp | Senior Director, Digital Banking And Digital Account OpeningFirst Citizens Bank Nov 2021 - May 2023Raleigh, North Carolina, Us -
Svp | Director Of Retail Digital BankingTruist Jul 2020 - Nov 2021Charlotte, North Carolina, Us -
Vp | Head Of Retail Digital Product ManagementTruist Dec 2019 - Jul 2020Charlotte, North Carolina, UsResponsible for the strategic vision and roadmap execution of Truist's retail digital banking platforms.Led team of Product Managers and Product Owners managing the agile delivery of Truist Mobile App, Truist Online Banking and the heritage digital banking platforms for BB&T and SunTrust.
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Vp | Ads Services Manager, Mobile Banking And AlertsBb&T Nov 2018 - Dec 2019Charlotte, Nc, UsSenior manager leading team of 40 software engineers responsible for the development and maintenance of BB&T's mobile banking and alerts products.Worked closely with Agile COE to lead the continuous delivery of these applications in BB&T's SAFe 3.0 model. -
Vp | Platform Development Group Manager, Mobile Banking And AlertsBb&T Jun 2015 - Nov 2018Charlotte, Nc, UsManaged the Mobile Banking Product team leading the development of BB&T's native mobile applications and SMS/Email alerts platform.Worked closely with LOB partners and senior leadership to define and execute the product roadmap driving enterprise goals and objectives.
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Avp | Sr. Product Manager, Mobile BankingBb&T Aug 2011 - Jun 2015Charlotte, Nc, UsMobile banking product owner responsible for driving overall digital adoption and client engagement with BB&T's mobile banking applications and mobile web portal.Led delivery of BB&T's mobile check deposit product, mobile web site redesign and development of the award winning U by BB&T digital banking platform.
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Sr. Product Manager, Mobile Personalization And Application Development2Thumbz Entertainment Nov 2006 - Aug 2012Managed product lifecycles of mobile applications, ringtones, wallpapers and device themes for North American marketplaces.Created and launched new product line of officially licensed US Armed Services branded wallpapers, ringtones, and mobile device themes.Developed innovative product branding strategy for mobile content resulting in priority storefront placement and improved SEO.Perform periodic market assessment and competitive review to identify under-served market segments and new business opportunities.Manage key business relationships with collegiate licensing agencies, content development partners, and wireless content distributors.
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Product ManagerPixiem, Inc. Feb 2006 - Nov 2006Managed the product lifecycle of J2ME and BREW mobile gaming portfolios from initial development to application sunset. Established product requirements for mobile gaming properties and coordinated testing efforts in support of gaming storefront release.Reconciled monthly revenue settlements from North American content partners and presented results to Senior Management.Performed ROI analysis in support of global marketing campaigns for officially licensed ESPN X-Games and Wimbledon mobile games.
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Marketing And Product Management InternSbtdc May 2005 - Sep 2005Raleigh, Nc, UsResearched and prepared competitive analysis used in small business marketing plan vital to the completion of federal grant applications for the 3-C Institute for Social Development. Drafted articles of organization and created white paper documents for syndromic surveillance software company’s networking and outreach activities. -
Business Sales Specialist, Major AccountsAt&T 2001 - 2004Dallas, Tx, UsServed as single point of contact for technical support and client support for major account mobile programs.Developed sales and support structure for UNC-CH Carolina Wireless Initiative, servicing a customer base exceeding 27,000 students and faculty.Created custom mobile solutions and delivered personal customer service and technical support to large-scale corporate accounts.Executed targeted direct mail campaign using customer profitability and usage data resulting in a 25% increase in contract renewals for corporate sponsored accounts. -
Team Manager, Customer OperationsAt&T 2000 - 2001Dallas, Tx, UsManaged churn reduction programs, proactive customer calling campaigns, and VRU for inbound customer service calls.Monitored customer service calls for quality assurance and provided individual coaching sessions to 14 member team resulting in a 20% increase in associate performance.Interviewed, hired, and trained staff of 125 customer service representatives.
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Customer Service SpecialistAt&T 1999 - 2000Dallas, Tx, UsProvided customer support for all channels including billing, technical support, collectionsAssisted with implementation of new CRM systemTrained employees on associated proprietary software applications.
Matt Whitley Skills
Matt Whitley Education Details
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North Carolina State UniversityAccounting -
Unc Kenan-Flagler Business SchoolMarketing | Customer And Product Management
Frequently Asked Questions about Matt Whitley
What company does Matt Whitley work for?
Matt Whitley works for Mcgriff
What is Matt Whitley's role at the current company?
Matt Whitley's current role is SVP | National Director, Data and Techology Enablement.
What is Matt Whitley's email address?
Matt Whitley's email address is ma****@****ail.com
What is Matt Whitley's direct phone number?
Matt Whitley's direct phone number is +191971*****
What schools did Matt Whitley attend?
Matt Whitley attended North Carolina State University, Unc Kenan-Flagler Business School.
What skills is Matt Whitley known for?
Matt Whitley has skills like Strategy, Product Management, Competitive Analysis, Cross Functional Team Leadership, Management, Leadership, Marketing, Mobile Devices, Product Development.
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