Matt Wickizer Email & Phone Number

Little Rock, Arkansas Area

• Tasked with deploying, monitoring, troubleshooting, and optimizing Verizon Wireless’ 3G (eHRPD/EVDO) and 4G (LTE) Alcatel-Lucent-based markets throughout the South Central Region with a primary focus on Oklahoma.
• Visualized, tested, and deployed cutting-edge LTE parameter adjustments for the purpose of improving both the customer experience and key scorecard metrics such as Setup Failures, Connection Drops, 4G retention, VoLTE.
• Served as the Regional lead with respect to peer training, load-over-load parameter evaluations, and opening performance-related dialogues with both Headquarters and ALU on an as-needed basis for GPL (Golden Parameter.
• Devised and executed a seamless, customer-transparent strategy for upgrading in excess of 120 commercial AWS eNBs in Arkansas from 10MHz x 10MHz (A and B Blocks) to 20MHz x 20MHz (AB, A2BC, and BCD Blocks) and 15MHz x.
• Collaborated with various System Performance and In-Building team members to fine-tune the performance of numerous high profile Distributed Antenna Systems throughout South Central.
• Strategized with Data Sales Engineering and Government Sales to produce a customer-acceptable, network-friendly solution for LTE-equipped cameras streaming live feeds to various municipalities for surveillance purposes.

Little Rock, Arkansas Area

• Entrusted as a company-to-company liaison with respect to viewing, handling, and utilizing sensitive information related to divested and non-divested markets and customers once belonging to Alltel.
• Developed and orchestrated time-sensitive testing associated with the configuration and deployment of the new MAG (Mobile Access Gateway) responsible for serving millions of former Alltel customers using feature phones.

Little Rock, Arkansas Area

• Researched and evaluated potential products, services, and technologies from a technical standpoint.
• Conducted financial litmus tests to help determine the potential product, service, or technology’s viability.
• Served as Product Marketing’s key technical resource in the research, development, and trialing of new offerings; likewise, served as the corporate lead for technical trials.
• Supplied implementation and directional documentation to various internal groups for initial product and service rollouts.
• Authored white papers and similar positional papers which detail new products and technologies.
• Assisted Procurement with the negotiation of initial equipment and/or application pricing associated with new product and service deployments.

Fayetteville, Arkansas Area

• Observed and documented procedures for the building and testing of 14 separate product families within the Single Phase Switch Line.
• Wrote Operational Method Sheets (OMS) to aid the company as it transitioned the manufacture of its Single Phase Switch and HX Cutout Lines to its Queretaro, Mexico facility.
• Developed Inspection Operational Method Sheets (IOMS) based on CAD drawings and existing Technical Sheets to help ensure the product quality of incoming parts.

Fayetteville, Arkansas Area

• Investigated the feasibility of installing robots within the Road Wheel and Tank Tread Departments at Red River Army Depot under the guidance of Dr. Earnest Fant.

B.S., Industrial Engineering, 3.954 / 4.000

Activities and Societies: Lambda Chi Alpha, Theta Tau, Alpha Pi MuGraduated Summa Cum Laude

Education record