*Annual review of sales targets/budgets, working collaboratively with National Sales Managers/State Sales Manager*Manage Customer Relationships and achieve business revenue targets across Corporate, Car Replacement and Partnership segments in NSW. *Relationships developed across low, middle and upper level management in most businesses.*Form relationships with Travel Management Companies (TMC’s) - both existing and new prospects*Compile monthly reports and present account reviews for both internal and external stakeholders*Monthly evaluation and actioning of customer Net Promoter Score (NPS) results*Preparation and submission of tender documents/proposals for new and existing clients*Develop detailed strategic account plans for identified top customers*Analysis of account rates and action increases to ensure profitability*Knowledge of operating system Greenway and CRM, Salesforce*Acquisition of New Business

*Leading a team of 8-12 Internal Account Managers and managing a portfolio across these Account Managers worth $50 million*Managing Mid Market and New Business customers across NSW/ACT/VIC/TAS and NT*Penetration of all categories across all managed customers*Ensure compliance across all sales KPI's and structured Sales Program within Inside Sales*Daily Coaching/Training of team - Planning / Profitability - Analysis of market trends/competitor activity*Management of team pipeline, review and maintain pricing structures as well as gross margin to ensure targets are achieved*Analysis of business reporting - strategic focus on leakage, share of wallet and market penetration*Daily drive of culture and values across the team*Performance Management tools in place and followed where necessary*Assist in recruitment of new Internal Account Managers into team*Highly knowledgeable in Salesforce.Com and SAP

*Managing a portfolio of $5 million in the Mid Market space*Adhere to position KPI's such as sales/margin and profit targets*Develop a strong business relationship with all relevant contacts within the client organisations*Serve as the single point of contact for all customers*Increase penetration of all catalogue products*Work closely with all product specialists in Canteen, Facilities, Furniture, Technology, Print and Promo*Ensuring that all customers are contacted at least once a month either by phone/email*Use Salesforce.com as CRM and keep up to date with information*Review and manage pricing and margin across all allocated accounts*Review, manage and influence customer purchasing behaviour*Manage pipeline and activity levels to achieve business targets*Knowledge of all CE systems like Saleforce.com, NetXpress and SAP*Participate in all mandatory training as directed by the company*Uphold Team CARE values and also Staples Soul

*Cold calling to clients to establish a business relationship*Phone screening/interviewing candidates*In house interviewing of candidates*Client Visits*Database management(Trilogy)*Reference checking on all offered candidates*Email and calendar management as well as a basic understanding of Microsoft Office *Source candidates from job websites and database*Upload and create job ads for online job boards*Conduct follow ups on all placed candidates

*Reporting to the Managing Director*Successfully working towards company KPI’s as apart of a bonus structure*KPI’s include sales targets, wages, GP Margin, and stocktake*Monthly P&L management*3 new store set ups including Birkenhead Point, Campbelltown and the newest store Market City.*Having full control of the store including keeping all store overheads in control, *Ordering all stock and keeping the store fully stocked, also merchandising standards as set by myself*Training of staff in all company standards, as well as product training in both footwear and clothing*Overseeing new Market City store and making sure store is running properly and standards are being met*Managing a team of 5+ and more at peak times*Store administration duties such as daily sales reports, weekly reports as well as half yearly reports and preparing rosters and keeping them under a benchmark percentage figure.*Keeping inventory levels accurate by completing stocktakes and inventory level reporting*Dealing with sponsored tennis players and liaising with FILA reps

*Successfully adhere to company KPI’s*Managing an account portfolio of over 70 accounts*Database management – Candidate and Client information as well as generate reports etc.*Phone screen potential candidates before arranging interviews*Interview candidates face to face to identify their strengths before discussing with clients*Source available candidates via employment websites such as seek, my career and career one*Conduct reference checks on all new candidates following strict policies and procedures*Advertise jobs appropriately via the website Ad logic so they are scheduled on job boards*Cold call new potential clients to establish new relationships and to gain new recruitment opportunities*Meet with clients to introduce our services and maintain continuous professional rapport*Collect feedback from candidates that I have placed as well as feedback from clients*Email and calendar management as well as a basic understanding of Microsoft Office

*Co Managing Largest Esprit store in Australia - Over 700sqm*Achieving store sales budgets by motivating sales colleagues to exceed individual budgets.*Effectively working to company KPI’s*Monthly P&L management*Ensuring all colleagues are delivering outstanding customer service and are following the companies’ global standards.*Well developed planning, organisational and time management skills.*Achieving consistently acceptable audit and stocktake results.*Managing an efficient roster (15+ staff) to ensure all areas of the store are staffed adequately and on a timely basis, including coverage for sick and annual leave and costed to a salary budget.*Complying with all Global policies and procedures and efficiently managing the administration side of the business.*Preparing and following colleague development plans each staff for member so they have a clear succession plan within the company.*Ensure product is displayed in windows and on floor fixtures as per the National/Global directive.*Conducting regular styling sessions to ensure all colleagues product knowledge is current and thorough.*Maintaining thorough awareness of reserve stock and showing initiative to ensure stock levels are always adequate on the floor and in reserve.*Looking after both concessions in Myer and David Jones

Customer Service/Sales Co-Coordinator*Working in a customer service position in Mambos Head Office with one other customer service operator. Answering all incoming phone calls in a polite and friendly manner.*Placing and maintaining customer orders from start to finish, checking that we have sufficient stock levels, invoicing all sales then making sure stock is delivered on time.*Liaising with production, updating sold out and withdrawn styles in the system and forwarding reports with updated information to our Sales Reps and customers.*Processing all credits for Australia and New Zealand.*Placing orders for Sales Reps, forwarding confirmation orders to all customers on behalf of Reps.*Running various monthly reports such as – Customers on Credit Hold, Sales Reports, Outstanding Orders, Cancellation Reports, Sold out Styles, and Substituted Styles.*Liaise with warehouse to track deliveries and make sure goods are received correctly.*Issuing Return Numbers and monitoring Quality Control for faulty goods.*Chasing payments for COD customers.*Organising promotional giveaways and confirming showing appointments. Flagship Store Manager*Reporting to the Retail Operations Manager*Responsible for opening and closing of the store as well as banking, setting of rosters (staying within the wage budget), setting of budgets and staff supervision (staff of 4+).*Motivation of staff to achieve daily personal budgets.*All areas of store administration i.e. monthly reports etc.*Merchandising the store in accordance with the visual merchandising manual.*Daily and monthly training of staff in customer service standards set by head office by strict guidelines.*Inventory management i.e. Stocktake, Stock Replenishment, Loss Prevention.*Knowing all facets of company procedures.*Successfully carrying out all tasks asked of a retail Store Manager.

*Perform all the roles of a Store Manager i.e. setting of rosters, opening and closing of store, banking, staff supervision (store of 15+ staff) and motivation.*Maintenance of merchandising standards within store, including mens, ladies and junior departments, along with window displays.*Training of existing and new staff in areas of company standards, selling techniques, computer operations, basic administration and product knowledge at both a store and one-on-one basis on all brands carried in store (Converse, Tommy Hilfiger, Keds and Sperry).*Regular staff review, providing redirection and retraining where needed.*Liaise with upper management and support office personnel on store related issues.*Facilitation and implementation of sales action plans.*Responsible for setting and achievement of budgets and sales targets.*Customer service and follow up, excelling in mediation and recovery of dissatisfied customers.