Director Of It User Experience
Southlake, Tx, Us
Gateway Church is a church in the Dallas/Fort Worth area with over 30,000 members. As the Director of IT User Experience, I oversee the IT Help Desk, IT User Experience, and Device Management teams. Our IT Help Desk serves our staff during the week and helps support the weekend services. The IT User Experience team helps new staff with their technology setups, procures all the technology assets for the staff, and monitors the overall experience for the staff at Gateway. Finally, our Device Management team sets up the platform for all our end user devices using technologies such as JAMF and SCCM as well as monitors the health of those devices. I am also responsible for our Post Production technologies (Isilon, Spectra Tape backups, and Mac Pro editing stations primarily), our video conferencing technology (Vidyo), and setting up our help desk system.