Matt Turner Email & Phone Number

● Develops curriculum, presentations, eLearning courses, videos, and other training resources● Trains community bank and credit union employees on the use and communication of Pinnacle's products and services, as well as various professional development courses ● Manages social media pages and other digital marketing campaigns, and exhibits Pinnacle's products and services at conferences and conventions

Marble Falls, Texas, United States

● Opened to meet the commercial, real estate, wedding & event videoproduction, and training/consulting needs of the Texas Hill Country area● Grew business to a viable full-time option in 5 months● Doubled revenue each year since 2016● Regularly volunteer with and offer job shadowing opportunities to communityyouth interested in video production● Former President of the Marble Falls area chapter of Business NetworkingInternational (2017-2018)● Finalist for 2018 Alignable Area Small Business of the Year

Marble Falls, Texas, United States

● 2014-2015 MFISD Secondary Teacher of the Year● 2015-2016 Legacy Foundation Teacher of the Year● Co-Designed a new A/V Studio, Control Room and Sound Booth for MarbleFalls High School● Designed and implemented a new curriculum for MFHS A/V students,focused on career preparation through community internships and achievingprofessional certifications

San Antonio, Texas, United States

● Left in April 2013 due to Leukemia diagnosis and treatment● Recruited back to SS&E in 2011 to manage their new Service InnovationDepartment● Managed the overall fan and staff experience to achieve top NBA satisfactionrankings● Helped develop and implement a high-level service culture for SS&E and its’contracted partner companies, including interactive training sessions andresource development● Directly managed our Guest Services, Event Control and Report Writer staffto 98% mystery shop scores● Developed and coached Manager, Associate Manager, Coordinator and Leadlevel staff members to become values-based leaders for our organization● Helped develop and implement a staff recognition program for SS&E and its’contracted partners to encourage consistent delivery of our service standards● Implemented a “Text for Care” program to assist fans and staff members witha wide range of questions and requests● Named as a Top 20 “Silver and Black Give Back” Volunteer in 2012

Kerrville, Texas, United States

● Designed and implemented new curricula for both Digital Graphics &Animation and Multimedia courses, based on the Adobe Creative Suite● Modified curriculum based on the needs of individual students to maximizetheir potential● Stretched student potential by sourcing real-world projects that benefited theschool, district and community● Implemented a classroom management accountability system to encouragestudents to use class time wisely and reward them for doing their best● Created and sponsored an after school technology club and student-runtechnical support helpdesk● Served as a member of the KISD Technology Committee and Career &Technology Department Scholarship Committee

San Antonio, Texas, United States

● Responsible for retention of approximately four million dollars in annualclient revenue across three distinctly different sports franchises, withconcentration on San Antonio Spurs season ticket holders● Exceeded goal of fifty thousand dollars in annual referred revenue● Established and implemented a program to retain new clients, beginning at thetime of sale● Established and implemented new programs to personally get to know newclients● Conceived and executed event plans to positively influence renewals● Trained and coached new associates for success● Advocated for and implemented change across multiple departments tostreamline the Season Ticket Experience● Employee of the Month- October 2008

Texas, United States

● Promoted to Assistant Banking Center Manager● Responsible for banking center’s operational and sales excellence● Led a team of sales and service professionals● Scheduled for optimal results● Drove service to sales opportunities● Coached team to delight customers● Recruited by Regional VP● Ranked 8th out of over 300 personal bankers in the D/FW Stack Rankings foroverall sales my first quarter● Led a teller team to exceed lofty referral and sales goals● Effectively turned service conversations into sales● Aggressively nurtured loans from conversation to closing● Ethically, efficiently and responsibly handled difficult customer situations● Strategically scheduled all personal bankers● Volunteered as a company ambassador at bank sponsored events