Matt Wyrick Email & Phone Number

Marietta, GA, US

Atlanta, Georgia, US

Atlanta, Georgia, US

• Elevated to Vice President through exceptional leadership and company growth, overseeing all Regional General Managers and driving the successful execution of service delivery strategies. Implemented staffing.
• Promoted to Vice President, assuming responsibility for all Regional General Managers and their respective teams totally 100+ employees.
• Directed and guided Regional General Managers to achieve objectives, leveraging comprehensive oversight of all service delivery functions.
• Spearheaded the development of comprehensive process documentation for service delivery engineers, enhancing efficiency and productivity, resulting in double the number of service tickets closed daily.
• Coordinated strategic initiatives that resulted in a substantial enhancement of profitability, achieving a 30% increase over the current benchmarks and bringing the team's performance in line with industry standards.
• Ultimately accountable for the service satisfaction of over 800 clients.

Atlanta, Georgia, US

• Dynamic leader overseeing the comprehensive management of the Southeast Region at 1Path, directing overall operations, personnel, and financial performance. Collaborated closely with executive leadership to formulate.
• Formulated and executed short-term and long-term strategic plans, aligning with organizational objectives for sustainable business growth.
• Led day-to-day business operations, emphasizing efficiency, quality, and strict adherence to company policies.
• Established operational policies, fostering an environment conducive to heightened productivity and increased profitability.
• Oversaw Profit and Loss (P&L) statements, optimizing financial performance through meticulous budget management, ensuring alignment with organizational goals and financial sustainability.
• Implemented judicious and cost-effective measures, maintaining a strategic focus on revenue generation.

Greenwood Village, CO, US

• After 7 years of successful promotion at Cal Net Technology Group, promoted by parent company NexusTek to lead integration of the service desk throughout the 6 newly-acquired companies to consolidate service.
• Unified all KPIs, processes and procedures, service delivery methodologies, and standardized success metrics to allow management teams the visibility they need to leverage service delivery assets
• Increased positive customer satisfaction score of <65% to > 95% while reducing headcount by 15%
• Perform extensive vision planning and deliver technology recommendations to leadership and executive teams

• Promoted to Senior Director with responsibility for managing department budget, remote staff as outlined below and internal service desk team of 35+. Unified all phone communications and UCM platforms.
• Participated in strategic planning meetings and provided guidance to executive management on acquisition options and strategies
• Continually streamlined and improved technology function to optimize performance of technology staff and assets
• Drove technology department in all financial, strategic and functional initiatives to help increase the valuation of the company

• Directed 5 remote service desk teams consisting of 25 employees. Managed budget, projects, and staff performance.
• Led the integration of two local managed service provider acquisitions, and redesigned and implemented all processes and procedures for service teams
• Improved customer satisfaction score to 95% and increased billable utilization from 50% to 70%
• Exceeded all client retention goals during and throughout acquisition period

• Trained and managed staff to deliver a client-focused perspective to all IT operations, with a focus on providing interdepartmental teams with workable technology solutions within budgets and guidelines.
• Led, coached, supervised and developed staff of 20+ on service desk and field engineering teams with a focus on core values, integrity and professional development
• Developed and executed a strategic vision, playbooks and workflows to improve efficiency
• Developing, implementing and maintaining metrics for all service level agreements
• Work closely with senior management to understand needs and identify, recommend, develop, implement, and maintain technology solutions and resources to support all functional areas

• Performed technical business reviews with clients on a quarterly basis, reviewed engineering and service delivery recommendations, and ensured all technology initiatives were delivered to expectations.
• Managed 10+ Field Engineers and provided training, coaching and guidance on all processes and procedures to ensure optimal utilization of resources
• Acted as point of access for all engineering escalations
• Acted as Lead Engineer and wrote Statements of Work to incorporate into client project plans
• Documented staff performance, wrote annual performance reviews and took corrective measures

• Provided consulting and cross-functional IT leadership on major client projects. Projects included:
• Performed a full server, network, and security assessment for large non-profit organizations
• Designed and deployed a scalable email migration to Office 365
• Designed and deployed a multi-location server virtualization project to a VMware ESXi cluster
• Designed and implemented a highly-available network core and data disaster recovery solution, a full software and server migration and assisted in the design and deployment of a multi-campus wireless solution
• Provided project reporting to C-level stakeholders and internal leadership teams

Lancaster, California, US

• 12 years of progressive experience managing, upgrading, and optimizing all enterprise technology initiatives for 3500 students and 200 professionals. Full authority for directing an IT staff of 10 and overseeing a 4.
• Designed and managed the installation of all network hardware, servers and access points for 2000+ workstations
• Collaborated heavily with executive and management teams at school site and district level to assess needs and direct technology strategy within budgetary guidelines
• Wrote multiple business cases for up to $4M of technology and provided strategic guidance to decision makers on vendors, bid selection and utilization
• Managed technology bid process, wrote RFP’s, collaborated on the production of grant proposals, and managed all grant monies to stated guidelines to ensure proper use of funds
• Researched, identified and selected multiple vendors and managed strong collaborative working relationships

Lancaster, California, US

• Responsible for managing 4 technicians providing high quality tech support for all Windows server installations and upgrades while managing and meeting all project deadlines, deliverables and goals.
• Collaborated extensively with executive administration teams on technology strategy and cooperated with teaching staff to satisfy the installation, upgrade and repair schedules
• Trained multiple staff on advanced technology skills and helped employees successfully attain internal promotions

Started a small business and landed 200+ clients in first 2 months by pursuing and capitalizing on technology gaps in the real estate industry.

Lancaster, California, US

Built PCs in warehouse and was quickly promoted to client-facing field technician.

Bachelor Of Science (B.S.), Information Technology - Security

Associate Of Arts (A.A.), Mathematics And Science