Matty Ortega Email & Phone Number

Tucson, Arizona, United States

-Create, review, and maintain FAQ articles to promote customer self-service and decrease contacts-Transform company updates and information into digestible knowledge base articles-Create macros and mass customer communications while maintaining company’s brand voice-Increased associate understanding in company metrics through a Your Metrics and You.

Tucson, Arizona, United States

-Supported customer care associates with complicated customer inquiries -De-escalated passionate customers through empathetic problem-solving and authentic brand voice-Created training material for newly remote training and onboarded groups of 5-10 new hire associates-Lead associate check-ins to distribute company updates and address any feedback and.

Tucson, Arizona, United States

-Assisted customers with account inquiries and delivery issues via email, phone calls, and chat-Informed customers and fellow coworkers of available self-serve avenues in our FAQ and internal KB-Introduced text into customer support channels to increase retention with proactive customer check-ins

Tucson, Arizona Area

As an intern for Pine Reads Review, I created content for a publication geared towards YA audiences. This content included blog posts and book reviews on the latest YA and middle-grade releases. I worked with a team of fifteen other interns to ensure the correct content and issues were being addressed. Additionally, I ran the publication's social media.

Tucson, Arizona

I tutored incoming undergraduate students at the University of Arizona. I was the personal tutor for ENGL 101A and ENGL 109H. During tutoring hours, I focused on strengthening a student's work by focusing on organizational issues, diction, and the strength of the argument. I communicated with a network of fifty tutors, peer advisors, and resident advisors.

Tucson, Arizona Area

As a student lead at Pinkberry, I lead each shift I worked on to run our restaurant smoothly. My team and I provided positive customer service by greeting customers and aiding them throughout the ordering process. Duties included keeping the environment clean, washing and prepping fruit and yogurt mixtures, dish washing, re-stocking ingredients, and.