Matty Scott Email & Phone Number

Hatfield, England, United Kingdom

TJX ContractManaging the warehouse and transportation of delivery to TK MAXX stores in and around London Currently delivering to 65 stores across the region

Benelux & Nordic Region / Laindon

Managing the retail logistics operation and ecommerce performance for a large customer delivering in the nordics. Point of escalation for the customer, resolving any issues. Developed key relationships with relevant parties to ensure service is kept to a high standard. Carrier of choice management, weekly contact to ensure performance is analysed to detail.

London Area, United Kingdom

Focal point of contact for over 1000 drivers and franchise owners. Developed important relationships with all drivers delivering in the London area and supporting with all lines of enquiry in regards to their franchise businesses.

South-East

Owner Driver Franchise Recruitment for the South-East

West Horndon, Essex, United Kingdom

Managing the 24 hour operation of the depot from linehaul, warehouse to customer services. Account Management for key account customers ensuring we provided the best service for their volumes. Key point of contact for any escalations.

Dartford, Kent, United Kingdom

Managing the overall operation of deliveries for South East London and Kent area.

Romford, United Kingdom

Key Responsibilities PeopleOver 130 SIP including 3 line managers and training a deputy managerEnsure safety measures are met & communication given on a regular basisQuality To achieve quality target set for Romford (minimum floor)Finance Ensure Romford DO achieves its budget target and delivers a business plan for 2017/18CustomerEnsure customer complaints target is achievedKey Achievements Engagement – engaged with CWU and staff and office is in full revision which will help increase efficiency (currently at 10% better YOY)Auto IWT implementation which drives weekly resource meetings with CWU.Overnight Vehicle Retentions removed Reduction in Pressure Overtime by more robust overtime controlHandling of over £500,000 budget which is just under 1% better YOY at present (Jan '18)

Walthamstow

Key Responsibilities PeopleOver 80 SIP including 2 line managersEOS score currently at 50 for 2015Ensure safety measures are met & communication given on a regular basisQuality To achieve quality target set for East London (minimum floor)Finance Ensure Walthamstow achieves its budget target and delivers a business plan for 2015/16 which will include the London Efficiency Deal. CustomerEnsure customer complaints target is achievedKey Achievements Engagement – engaged with CWU and staff around all IR issues, working conditions and performance which has allowed the unit to improve its summer lapsing and London Efficiency Agreement (target 5% currently running at 6.3%) Auto IWT implementation which drives weekly resource meetings with CWU.Introduction of Business in the Community work placements – took on 2 candidates as volunteers of which one I retained on a 3 month FTC. Introduction of SPS & New Callers Office Overnight Vehicle Retentions removed Reduction in Absence Overtime by recruiting six 25 hour contractsOversight of upgrade to Walthamstow E17 building totalling £1.6 million

Whitechapel

Key Responsibilities PeopleOver 40 frontline staff EOS score currently over 50 for 2015Ensure safety measures are met & communication given on a regular basisQuality Whitechapel suffering delivery losses in excess of 6% which had a major impact of East London and Essex directorate. To achieve quality target set for East London (minimum floor)Finance To achieve budget target and deliver it’s business plan for 2015/16 which will include the London Efficiency Deal CustomerEnsure customer complaints target is achievedKey Achievements Resource to workload implementation – Sorters and PortersReduction in AWD – 312 hours. SPS implementation T100 intervention

East London

Key ResponsibilitiesManagerial Manpower Plan / DispoConference Call Data CollationDSM Sector Performance PackSunrise Gap Analysis Managerial Overtime ControlMonitor Sector Sick Absence & Stage WarningsNote Taking Managed DSM Email Inbox (in terms of importance) Key AchievementsKey control of reports Sick Absence Target Achieved Manpower Plan Updated on PSPSupported Sector with financial data gathering which drove business plansNote taking for code of conduct for DSMTrained on all the tools to support all the managers in the sectorClose contact with DSM, managed his diary as well as managerial decisions in his absence

Bow Delivery Office

Postman / Driver / Callers office.

A Level, Business Studies / I.T. / Physical Education / English Lit, B / C / A*

Education record