• Automated deployment of wildcard certificates across multiple platforms and services using PowerShell and Ansible, reducing deployment time by 95%.• Developed Ansible Playbooks to deploy monitoring agents (Telegraf) on both Windows and Linux servers, ensuring comprehensive system monitoring and performance optimization.• Developed and implemented configuration standards and Ansible Playbooks for Configuration as Code on 50 Red Hat Enterprise Linux servers, resulting in a 75% reduction in deployment time and improved system reliability.• Deployed and configured Red Hat Enterprise Linux servers in Hyper‑V and Azure environments, ensuring smooth operation and optimal performance.• Configured servers for Remote Host Configuration (RHC) to automate updates and vulnerability mitigation, enhancing system security and compliance.• Troubleshot server performance issues, adhering to change control protocols for necessary alterations, thereby maintaining system stability and reliability.• Deployed Portainer in Docker for remote container management, improving deployment efficiency and ease of management.• Served as a Subject Matter Expert for Linux operating systems and Azure backup and restoration processes, providing guidance and support to the team, and ensuring best practices were followed.

• Automated the creation of Grafana datasources for AWS accounts using Ansible AWX and Grafana’s REST API, streamlining monitoring setup and management, and reducing manual configuration time by 50%.• Managed cloud infrastructure for 33 AWS accounts, ensuring optimal performance, reliability, and security through proactive monitoring and maintenance.• Served as a Subject Matter Expert for AWS backup and restoration processes of Elastic Container Registry (ECR) images and S3 buckets, implementing best practices to ensure data integrity and operational continuity.

• Developed and supported automated deployment, configuration, and ongoing operations of third-party applications, significantly enhancing customer satisfaction and productivity through streamlined processes.• Installed and configured Prometheus and Grafana on Linux servers for comprehensive performance monitoring, creating custom dashboards and alerts that improved system management and operational efficiency.• Leveraged Ansible Tower for configuration management and deployment, automating application and monitoring agent configurations, resulting in improved efficiency, consistency, and reduced manual errors.

• Troubleshoot, perform root cause analysis, identify and isolate technical issues• Configure monitoring and alerts of customer systems• Install and configure ESXi hosts, and deploy guest VMs in vSphere• Use Service Now to track customer requests and incidents• Work with multiple teams to improve monitoring systems and processes

• Supported external facing applications by ensuring maximum uptime• Deployed web applications in Production, QA, and Development environments• Incident management to include automated notification of high priority alerts to the on-call engineer• Implementing monitoring and continuous improvement of alerts in Nagios XI• Application integration with LDAP/Active Directory, Nagios XI and PagerDuty• Created technical documentation for applications to cross-train team members and colleagues

• Subject Matter Expert for Active Directory• Ensure only authorized users accessed Lifetouch systems and disabled access upon employee termination• Supported software including: Lifetouch proprietary software, Windows 2000/XP/7 • Provided desktop support for territories in the US and Canada• Troubleshot territory network outages and escalated the ticket when needed

• Safeguarded Operational Security (OPSEC) by meticulously monitoring and securing information transmitted over unclassified networks, preventing unauthorized access and data breaches.• Managed user accounts for a command of 20 sailors across both secret and unclassified networks, ensuring strict compliance with security protocols and maintaining operational integrity.• Coordinated and scheduled the transportation and safe return of over 1,700 sailors, ensuring timely departures and arrivals, thereby enhancing logistical efficiency and crew welfare.

• Secured classified data by maintaining and updating Access Control Lists, ensuring compliance with organizational security protocols.• Managed and maintained both secret and unclassified networks, overseeing 16 servers, 20 switches, 2 routers, and over 1,500 workstations to ensure seamless operations and network integrity.• Administered Active Directory, managing user accounts, permissions, and group policies to streamline IT operations and enhance security.