Matty Milligan Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

Upward Spiral Media specializes in amplifying sales and marketing for thought leaders and influencers.We offer a wide range of services including: ⭐ End To End Business Funnel Development⭐ Social Media Management⭐ Facebook + Instagram Advertising Campaigns⭐ Email Marketing⭐ Copywriting⭐ 1-on-1 Consulting

Toronto, Ontario, Canada

Create powerful marketing strategies that help ecommerce merchants make more moneyAssist ecommerce merchants by guiding them to find the support resources and answers they require to resolve complex technical issues and answers to common business inquiriesActively listen to merchants questions to better understand their unique needs to prove how Shopify can used to effectively to help them start, build and grow their businessEmpathize with frustrated merchants to understand their feelings and needs in order to respond in a compassionate way to create a win-win scenarioProvide proactive business consultation and coaching to entrepreneurs to help them overcome roadblocks, save money & time, and increase sales Help create a positive team environment by encouraging teammates to further their personal development, challenging them to set new goals and promoting a fun workplaceServe freelancers, agencies and affiliates that are involved in the Partner program by providing resources to help them support their own Shopify clients, win more projects and maximize their business

Toronto

Inbound Sales and Service calls:- as first point of contact, answer all inbound call regarding Airblade Hand dryers for the Professional team- log all data accurately in SalesForce and OneView CRM- qualify inbound calls as much as possible with relevant details for the Business Development Executives- ensure correct parts are sent to resolve issues with Airblade products- coordinate servicing with electricians/plumbers when required- ensure proper documents are sent to servicers and customersSales Order Processing:- enter purchase orders accurately with correct bill-to+ ship-to addresses, quantity, sku#, price and arrange pick-ups if necessary- ensure sufficient credit is available for accounts to process orders- provide invoices and sure they are paid within the contract terms- provide ETA's, coordinate returns, provide packing slipsManage Promotions:- accurately log all GWP orders and keep a folder with all invoices - ensure orders they meet the criteria and qualify - mitigate loss prevention- enter orders on a weekly basis- observe flaws and streamline process- track SPIFFs for distributorsSupport Field Team:- send accurate lead information to BDE's- send signage to end users- ship any required documents for sales and trade shows- provide any required documents for the team- arrange service for broken units at the request of the BDE- setup new sold to accounts- save pictures and documents onto drive and sharepointOutbound Lead Generation:- reach out to 20 contacts on average per week by phone and email- ensure all inbound leads are kept warm and follow up with BDE’s- log and update all information in SalesForce- setup 5 meetings per month- determine when BDE’s will be in certain geographical regions- work with BDE’s to ensure potential customers are aware we will be visiting- develop standard follow up procedure with and for BDE’s

Toronto, Canada Area

- “Go to” specialist, expert and senior member on the customer service team that was trusted by peers for support and encouragement - Leader in efficiency, punctuality, reliability and time management- Trained new agents on Dyson technology and monitored their progress - Shaped and incorporated new CRM database to increase productivity- Juggled multiple priorities and projects- Explained model specifications in as straightforward and simple a manner as possible to educate customers and vendors on the benefits of owning the product- Clarified the differences between model types and informed customers of newer products they may not be as familiar with that would better suit their overall needs- Patiently listened to upset customers to resolve their issue and prevent it from escalating, in order to create a win-win situation between the customer and the company- Consistently met my talk-time and customer survey goals- Maintaining the consumers returns log for undeliverable finished goods and parts- Responded to eBay, Bazaar Voice and Homestars feedback reviews in a timely manner- Exceedingly increased service levels by decreasing response times and harmonizing our new Boldchat email software and becoming the super user for this platform- Supported the marketing team and led the customer service aspect of "DRTV" buy direct campaign- Validated data from Siebel CRM to Oneview CRM for discrepancies- Learned and trained entire CSR team as super user for the launch of "OneView" CRM project, has - Trained, coached, supervised and supported third party remote call centre during transitionary period and provided ongoing feedback ensure equal service levels were met

Toronto, On, Canada And Sydney, Nsw, Australia

- Sold sightseeing tickets directly to passengers while politely handling any objections they had- Consistently met and exceeded monthly sales goals- Friendly Ambassador to tourists that answered all questions regarding the service while giving general directions to major city attractions- Broke long-lasting sales records and set new standards for daily and monthly objectives - Memorized bus schedules and frequencies to ensure minimal wait time for passengers - Negotiated group rates and charters for large groups or families- Informed passengers about current festivals and events happening throughout the city and reminded them of the closing hours for certain attractions and landmarks- Alerted passengers of any current traffic and weather problems to ensure their prompt arrival at their specified destinations

Writing

Professional Writing

Education record