Matthew Poole Email and Phone Number

• Monitor security alerts, analyze incidents, and contribute to incident response activities.• Support new security software/hardware, establish monitoring procedures.• Incident detection and response work alongside SOC teams and leadership through the incident response lifecycle.• Assisting in configuring and troubleshooting various SOC tools, access policies, and compliance measures.• Implement and support security platforms, appliances, and software agents including CrowdStrike EDR, Arctic Wolf MDR, and Rapid7 for vulnerability management.• Deploy and manage Automox cloud-based endpoint management platform for patching endpoints across the organization.• Participate in cybersecurity projects and deliver on-time to meet the company's information protection requirements.• Operate and maintain security tools, including intrusion detection systems, endpoint protection, and security information and event management (SIEM) tools.• Assist with setup, monitoring, and maintenance of security awareness training initiatives and simulated phishing exercises with tools such as KnowBe4 and Proofpoint’s Wombat.• Support security system upgrades and installations to automated operations.• Help foster a culture of security awareness and best practices within the organization.• On call rotation for emergency cybersecurity events etc.• Stay informed about the latest cybersecurity threats, trends, and best practices through online channels

• Reinforce and help manage the security of the information technology environment that supports Odyssey Logistics businesses including: - Firewall/Networking hardware/software - Anti-Virus - Server hardware/software patching and vulnerability - E-mail/Proofpoint or other e-mail related tools - Backup solutions, security, cloud computing and policies and procedures development - Active Directory and other Identity management solutions - Any other future security tools • Monitor daily security alerts as needed and provide solution or escalation • Collaborate with IT vendors to establish industry best practices for digital data security management and adherence to contracted services • Participate in the adherence of applicable Security Controls, Policies, and Standards; partner with business owners and technology groups to synchronize plans to remediate gaps • Ability to build collaborative working relationships with a broad range of enterprise stakeholders • As needed monthly/quarterly for various systems Testing, validating, and installing operating system and application security/performance patches

• Manage Help Desk and Support Team service requests and monitoring activities for Odyssey Logistics platform hardware and software products. • Effectively transition and implement new Support processes and procedures for execution by Helpdesk and Support Team for Tier 1 and Tier 2 issues resolution.• Perform Tier 2 and Tier 3 investigation and analysis of system events and errors.• Act as liaison for Production Support to Systems Engineering for development projects and system bug fix implementation. • Monitor production systems daily with special concern for alert notifications and abnormal events. On-call after-hours support required.• Perform systems patch management, backups and security audits compliant with SSAE 16 audit controls.• Manage the upgrade and deployment of existing system releases for production and quality assurance environments. • Provide input for annual goal setting and perform periodic performance reviews for the Helpdesk and Support Team.• Maintain proper network and application security permissions for Active Directory and Application software.• Administer, maintain and troubleshoot internal systems including Great Plains/Dynamics Accounting, Citrix and OnBase Documents Management.• Provide end user support for desktop applications and customer facing application systems.

• Support the President, all C-Level Executives and 100+ users on day to day operations • Provide top tier support to all remote users across the country • Build out/reimage PCs, onboard all in house and remote users• Assist the network admin with all things networking managing and implementing new hardware, software and vendor relationships• Break/Fix and maintain all peripherals, including computers, mobile devices, printers, copiers, fax machines, Pitney Bowes mailing equipment, and conference room AV configurations • Active Directory - create and configure user accounts and manage permissions• Office 365 admin configuring user accounts, group permissions, and resources etc. • Monthly maintenance installing updated versions in production, and prod support (Test) environments including patches and updates to Odyssey Logistics network across multiple platforms • Telephony & Mobile Devices – Configure Cisco Unity VOIP accounts, Droid and Apple OS device configurations with exchange email accounts • Work closely with cross-departmental teams and vendors on varies IT projects• Low voltage, running cable and terminating where ever needed

• Rebuilding PCs from Windows XP to Windows 7• Deploying new desktops and laptops• Program and Application installation• Set up Network and local Printers• Transfer user data along with Outlook profile and settings• Increasing memory on existing PC's• Provide technical support to end users all levels• Setup user accounts in AD (Active Directory) • Following defined processes

• Provide level I support to 700 staff at 38 different locations.• Log end-user support calls in the IT Helpdesk system (Track-it 9)• Configure/Troubleshoot workstation installs Hardware and Software (Windows 7 & Windows XP)• Image hard drives• Cisco IP Phone Configuration• Set up/Maintain user accounts in AD (Active Directory)• Setup/Troubleshoot MS office and other applications• Setup small networks at remote offices and assist in setting up VPNs.• Setup/Troubleshoot Network and Local printers• Perform inventories and other special projects as directed • Assist in pulling cables and terminating wall jacks