Matty Rycroft Email & Phone Number

Peel, Peel, Im

Isle Of Man

Reporting to the Chief Compliance Officer, providing support and advice on the identification and management of financial crime and jurisdictional risks across the IFGL companies. • Maintaining appropriate AML/CFT risk-based monitoring processes• Investigating internally referred suspicious activity reports• Formulating the submission of reports to law enforcement agencies• Ensuring effective AML/CFT and fraud training is provided to staff• Formulating responses to production, restraint or confiscation orders issued by the Isle of Man Courts• Collaborating with first line to develop internal procedures in line with AML/CFT legislation and industry guidance• Support the Group’s response to any relevant sanctions, prohibitions or advisor notices• Conducting on-site Compliance Assurance Reviews within the regional branch network• Acting Deputy Money Laundering Reporting Officer

Isle Of Man

• Support Head of RBWM FCR with Regulatory Programmes within remit, including Global Standards, Foreign Account Tax Compliance Act and Common Reporting Standard. • Represent RBWM at Senior and Exec governance, driving decisions. • Be Responsible for: All remediation programmes, Ongoing Customer Due Diligence (Trigger Events and Periodic Reviews), and new customer onboarding.• Oversee the delivery of the Enterprise Wide Risk Assessment (EWRA) and Regulatory returns for the for RBWM.• Issues Management, to ensure timely completion of open issues and actions.• Control effectiveness oversight, to ensure all testing is up to controls are correctly risk rated.• Act as SME for projects which improve collaboration across the Group. • Interact with Stakeholders across the RBWM executive, Executive Committee (EXCO) members, and the senior leadership team within RBWM, Financial Crime Compliance and Risk. • Close interaction with Business services, Group Service Centre (GSC) teams, and FCC colleagues. • Lead a team of CDD Managers • Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards

Jersey, United Kingdom

A key role supporting the front line in the effective management of risk.Ability to analyse data, coach and support frontline staff.Make balanced business decisions in a customer centric manner.

St Helier, Jersey Channel Islands, United Kingdom

Secondment - Managing a team of 10 Premier Relationship Officers and a team of c.30 temporary staff. Responsibilities include, performance management, through coaching sessions, 1:1 meetings and regular catch ups with team members.To help reduce a backlog of customer reviews to help meet regulatory requirements, in line with global standards and he Jersey AML Handbook.

Isle Of Man, United Kingdom

•Provide leadership, coaching and manage my team to ensure that all Agents have the required knowledge and skill level to undertake their role and demonstrate the Best Place to Bank Behaviours •Take accountability for the performance of of team and all that they do, contributing to the successful delivery of ‘Best in Class’ standards whilst remaining within key operational performance parameters (service, sales and operational targets) •Take ownership for the effective implementation of the Structured Coaching Professional Standards for the team •Understand Business Intelligence data and be able to translate into individual team performance plans.•The role operates within a RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests on a daily basis.Leadership & Teamwork •Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.•Values diversity amongst team.•Acts as a mentor to any new recruits (Officer / Associates)Customers / Stakeholders •Provides excellent customer service on customer calls and / or email communication, by keeping up to date on training and internal communications.•Generating customer loyalty through strong knowledge of key products and services.•Owns and resolves issues and understands how and when to escalate.

Isle Of Man, United Kingdom

Communicates with customers by way of making calls / receiving calls / responding to emails within the Contact Centre environment. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs as well as offering solutions. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual measures whilst maintaining quality and compliance. The Officer will also take on additional tasks when needed to support the Senior Officer or Team Manager when needed. •Changing performance parameters•Understanding updates on procedural changes and complianceAchieving customer excellence in every contact / email communication•The role operates within a RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests on a daily basis.Leadership & Teamwork •Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.•Values diversity amongst team.•Acts as a mentor to any new recruits (Officer / Associates)Customers / Stakeholders •Provides excellent customer service on customer calls and / or email communication, by keeping up to date on training and internal communications.•Generating customer loyalty through strong knowledge of key products and services.•Owns and resolves issues and understands how and when to escalate.

Isle Of Man, United Kingdom

Communicates with customers by way of making calls / receiving calls / responding to emails within the Contact Centre environment. Provides high quality service to achieve maximum customer satisfaction. Listens to the customer and establishes needs as well as offering solutions. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. To help reduce the impact on the Business •Delivers what is promised in line with customer expectations•Offers value added products and services based on customer needs analysis and ensures customer understanding of those products•Individual service, quality and sales measures through proactively introducing customers to new and value adding products and services that meets their needs.•Individual measures on efficiency, quality and effectiveness.•Adherence to documented policies and procedures.Customers / Stakeholders •Provides excellent customer service on customer calls and / or email communication, by keeping up to date on training and internal communications.•Generating customer loyalty through strong knowledge of key products and services.•Owns and resolves issues and understands how and when to escalate.Leadership & Teamwork •Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.•Values diversity amongst team.•Changing performance parameters•Understanding updates on procedural changes and compliance•Achieving customer excellence in every contact / email communicationThe role operates within a RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests on a daily basis.

Isle Of Man, United Kingdom

Duties included:- Working as part of a team, assisting in handling the phones and dealing with queries that are in relation to the fund I assist onAssisting with administrating the largest fund in our officeKeying deals onto the systemFilling out the relative checklistsChecking cash with our bank, entering bank details onto our banking systemLiaising with brokers/clients for further information and documentationCarrying out any general tasks that I'm given by the managers, such as hand delivering important letters, and showing any clients or visitors to the boardrooms and offering them drinksProviding good quality customer service when speaking to clients via telephone and emailEnsuring that I give the correct information when speaking to both clients and IFA's when asked for a valuation of a client's holding Ensuring that monthly statements & contract notes are released at the end of each month or when availableFirst point of contact for any queries relating the fund I assist onEnsuring that I follow the current rulings and regulations set out by the Isle of Man FSC with great careCarrying out the monthly cash reconciliations on the client account of the fund

Isle Of Man, United Kingdom

Duties included:- While working there I picked up many different skills, and gained great experience working in a busy environment and as part of a teamDuring my time at the Hotel, I have worked my way up through the kitchen, starting off as a waiter, where I was involved in meeting and greeting the customers sitting them down and making sure they got what they had ordered and enjoyed their mealsGaining good quality customer service and experiencePreparing, presenting and cooking the food making sure everything was at good standards for the customersHelping out with both washing and drying the dishesGeneral cleaning of the kitchenOrdering stockEnsuring supervision of the younger members of staff and assisting with any queries/problems they may have2005 Trust & Corporate Service Provider, IOM School work experience (5 days) Duties included:- Day to day to day office tasks

Diploma, Financial Crime Prevention, Merit

Education record

Art (C) English Language (C) English Literature (D) French (C) History (E) I.C.T - Short Course (CREDIT/PASS) Mathematics (D) Physical.