✪ Oversaw prescription medication management for clients, decreasing Rx administration errors by 7.4% through detailed tracking and adherence to patient care protocols, resulting in safer and more efficient healthcare outcomes.✪ Served as a transportation provider, reducing late medical appointments by 4.2%, while acting in a fiduciary capacity to cut unnecessary client expenses by 5.4% and lowering late payments by 13.7%, saving clients $145 per month.

Director of Community Relations (2010 – 2013)✪ Led donor management operations for a local cancer research charity, implementing tracking and outreach systems that reduced communication time outreach platforms by 6%, saving an average of 30 minutes per day. ✪ Launched the Music That Heals brand awareness concert series, boosting charity brand exposure by 9.4% and increasing monthly donations by 3.2%, adding an average of $1,200 in contributions each month.✪ Coordinated all logistics for the Music That Heals program, increasing hospital-sponsored concerts by 44% and driving a 6.7% rise in membership sales for The Charlotte School of Rock through strategic partnership initiatives.Assistant Director of Marketing & Promotions (2009 – 2010)✪ Launched the organization’s promotional and events department, overseeing a team of 25 staff, and facilitating various multi-channel marketing strategies, increasing brand awareness by 14.3% locally and 3.9% nationally.✪ Managed procurement of audio/visual equipment, promotional items, and booth décor, saving 40% of the charity’s budget through strategic wholesale connections and bulk purchasing.

Brand Activation Tour Manager (2008 – 2011)✪ Oversaw clients, including Walmart, Lego, Hasbro, Discovery Networks, Kimberly-Clark, Coleman, Johnson & Johnson, PGA Tour, Anheuser-Busch, & RJ Reynolds, maintaining a 93% client satisfaction rating. ✪ Led a tour for a $900M outdoor sporting goods brand, overseeing logistics at 30+ Walmart locations, resulting in a 7.6% increase in sales (from $42M to $45M).✪ Facilitated training for 20+ market managers during a 5-city Listerine tour, orchestrating an initiative to distribute > 1m samples, & driving a 17% sales increase (from $8.2M to $9.5M).✪ Developed a strategy to reduce Listerine’s overhead costs, optimizing shipping & securing bulk storage, reducing costs by 2.6% (from $16.4K to 15.9K & increasing revenue by 37% (a $380K value). Event Producer (2005 – 2007) ✪ Directed logistics for weekly event series for a $9.5M TV network, managing crowds of 8k+ attendees, reducing setup time by 85% (from 4 days to 14 hours), & improving client satisfaction from 82% to 94%.✪ Trained & supervised 17 promotional agents, implementing an inclusive training program, resulting in 100% employee retention. Event Emcee (2003 – 2005) ✪ Executed 52 events for Coleman & Discovery Networks, attracting > 400 attendees, leading to a 14.4% (from $3.8M to $4.5M) increase in local Walmart sales, & a 3.2% (from $870M to 900M) increase in Discovery Networks sales.✪ Implemented safety protocols for outdoor events, contributing to a 3.3% participation increase for Walmart & Coleman, & a 27.2% increase for Discovery Networks.Event Manager (2002 – 2003)✪ Supervised 35 brand ambassadors, orchestrating events for the second-largest U.S. tobacco company, overseeing daily operations, & contributing to an 11.2% increase in brand awareness.Brand Ambassador (2001 – 2002)✪ Served as a Brand Ambassador on the PGA Mastercard tour, streamlining travel and venue reservations, promotional tactics, & exceeding credit card application goals by 93%.