In my role as Online Platform Director at Springer Publishing Company, I oversaw the operations and development of the Springer Connect (https://connect.springerpub.com) eBook platform. I conducted user interviews to identify PDF as the preferred format, saving costs and avoiding the implementation of a costly eBook reader interface. Additionally, I developed a system for sales representatives to provide instant online access to eBooks, eliminating the need to send print textbooks via mail, saving time and costs. I also streamlined the eCommerce data import process, resulting in doubled marketing email open and click rates.

In my role as an Online Platform Manager at Springer Publishing Company, I successfully launched Springer Publishing Connect (https://connect.springerpub.com), a platform for eBooks and eJournals, driving revenue growth and enhancing accessibility for instructors, students, and clinicians. I managed the conversion of thousands of articles and books into SEO compliant XML, ensuring a smooth site launch. Additionally, I conducted user testing and interviews to optimize the user experience for various user groups.

In my role as Senior Product Manager at John Wiley and Sons, I led strategic initiatives to enhance the Wiley Online Library platform. By maintaining and executing the product roadmap, I played a key role in driving over $800 million in annual revenue. Additionally, I successfully deployed the Society Hub platform to meet society partners' needs and managed integration strategies for funder mandated data repositories, contributing to the platform's growth and success.

In my role as a Product Manager at IEEE, I managed enhancements for the Xplore Digital Library, implementing key features like author search and open access journals. I successfully presented product updates at major conferences and corporate meetings, driving adoption and showcasing the platform's value. Additionally, I led the launch of innovative features like Virtual Journals and patent citations, contributing to the platform's continuous evolution and success.

In my role as Manager of Digital Services and Technology Planning at UT Southwestern Medical Center, I led a team in developing and supporting a digital library infrastructure for 15,000 users. I directed the evaluation and selection of new technology for the Library's electronic resources, and oversaw the daily operations of various systems including the library website, electronic journals system, and interlibrary loan system.

In my role as Manager, Faculty Technology Services at New York University, I directed a team to oversee operations in Statistical Computing, GIS, and more. I established the Data Services Center in partnership with the Division of Libraries, offering software and consulting for large data sets. Additionally, I managed faculty outreach and training for Blackboard and SAKAI learning management systems, as well as other innovative services.

In my role as a Faculty Technology Specialist at New York University, I led web development projects, managed database administration for computer labs, and collaborated with faculty to enhance digital products and learning experiences.