Utilize twenty plus years in senior organizational change and development roles with thirty plus years business insight experience to produce actionable steps toward business solutions. Effective change occurs through the ability to genuinely connect with people, utilize coaching skills and lead with keen understanding of the differences in communication styles of the people doing the work and the customer providing their concerns about an unpleasant onboarding, product or ongoing service experience. This approach/method has proven instrumental in creating the right strategy, to guide pivotal change integration. The successful achievement of milestones ahead of ambitious schedules (in or outside of highly regulated customer facing businesses), also produced reduced operational risk and ongoing cost for completed change initiatives. With a Prosci® Change Practitioner certification, over fifteen years of senior director operational leadership experience and an understanding of that a positive customer experience is expected in a business, I welcome a conversation to visit regarding a remote gig opportunity