Matus Dunak Email & Phone Number

Košice, Sk

Kosice, Slovakia

Business owner IT (BO IT) is a key business and technical leader responsible for managing governance,compliance, and return on investment (ROI) for a Solution developed by an Agile Release Train (ART). The ultimate goal of the BO IT is to align business needs with the IT development and operation processes of large scale IT solutions.

Kosice, Slovakia

Responsible for global operations management for retail customer

Kosice

Responsible for administering and configuring of Watson Explorer Foundational Components and Analytical Components. Creation and modification of Data for: data crawling (mining), processing and machine learning. Testing and Deployment of the data to front-end (UI), bug fixing, csv/xml processing, execution of the Python scripts, updating JSON files, close interaction with the customer and implementing new requests for functionality and robustness of the application. Currently in learning process of Angular and how all the back-end systems are interacting with the UI and end user inputs/requests.

Kosice

Application Consultant - Application Development EffectivenessOperation responsible for functionality and maintenance of complex CRM application(app. with over 60 interfaces) for the major automotive customer.Close customer contact with active usage of German language skills.Close cooperation with Project and Operation teams with aim to coordinate theiractivities according to customer expectations, schedule and releases of application.Maintenance of the all assigned Configuration Items portfolio (ordering, upgrading and decommissioning) of servers, services and components.

Kosice

Responsible for coordination of various operational teams worldwide to work togetheron building customer environments from hardware provisioning in Local Server Rooms,through installation of Operating Systems, Databases, Middleware up to Applicationlayer and its configuration. Coordinating of resources for new and existing projects.Closely cooperating with the Project Managers, Service Delivery Management and theCustomer. Responsible for improvement of existing processes and creating the newones.

Kosice

Responsible for coordination of various operational teams in SK and for the Dataquality of Assets and Service Chains in CMDB. Collaborating on planning and effectivespending of the assigned account budget, creating opportunities for increase ofrevenues and cost savings with increasing quality of the provided services. Creationof Operation Level Agreements and Service Level Agreements. Delivering of the RootCause Analysis for the customer in case of outage on critical systems.

Kosice

Responsible for leading, hiring, development and motivating of the employees. Through my career as Team Leader I have built and led several operation teams from scratch,which means hiring of fresh absolvents and develop them into technically skilledadministrators within three months of intensive soft and hard skills courses. Closely cooperating with the Operation Managers and Service Delivery Managers of differentcustomers to fulfill the charging based on required operational assignments of the team.Responsible for maintaining and fulfilling of qualitative and financial targets, KPI's andSLA's (Incident, Change and Problem Management) of the team.

Kosice

Head of Middleware SolutionsResponsible for leading, hiring, development and motivating of the employees. Through my career as Team Leader I have built and led several operation teams from scratch,which means hiring of fresh absolvents and develop them into technically skilledadministrators within three months of intensive soft and hard skills courses. Closely cooperating with the Operation Managers and Service Delivery Managers of differentcustomers to fulfill the charging based on required operational assignments of the team.Responsible for maintaining and fulfilling of qualitative and financial targets, KPI's andSLA's (Incident, Change and Problem Management) of the team.

Kosice

Head of Monitoring TeamsResponsible for leading, hiring, development and motivating of the employees. Through my career as Team Leader I have built and led several operation teams from scratch,which means hiring of fresh absolvents and develop them into technically skilledadministrators within three months of intensive soft and hard skills courses. Closely cooperating with the Operation Managers and Service Delivery Managers of differentcustomers to fulfill the charging based on required operational assignments of the team.Responsible for maintaining and fulfilling of qualitative and financial targets, KPI's andSLA's (Incident, Change and Problem Management) of the team.

Kosice

International Directories and Assistance services by using various Databases (Veritas, Oracle, Siebel)Responsible for answering calls from clients, solving incidents. Providing of international directory assistance services. Solving of queries from multi national customers and fulfilling all qualitative measures.

Graduated With School-Leaving Examination, Electrician Of High Voltage Machines

Field of study – Electrician of high voltage machines – graduated with school-leaving examination, certificate of skills and declaration.

Graduated With School-Leaving Examination, Electrician Of High Voltage Machines

Electrician of high voltage machines Electrician of low voltage machines Theoretical and practical excercises in field of Electro Technology