Matvey Nefin Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

Exante is international investment company providing multi-asset financial services and direct market access.On daily basis I conducted interviews with sales job applicants, welcomed and trained newly hired senior & middle level sales employees, created training materials and supervised training process overall. I onboarded 80+ sales newcomers, >90% of them finished onboarding within the required term and passed all internal tests. I also developed and implemented system of cross-department communication to keep the training process aligned with changing internal procedures and product specifics.Skills: Business Process Automation · Project Management · Employee Training · Sales Leadership Training · Business Process Improvement · Sales Management

Warsaw, Mazowieckie, Poland

Exante is international investment company providing multi-asset financial services and direct market access.On daily basis I supervised and guided a team of about 10 people, set up new business processes on cross-department level and performed quality audit. As a result of my contribution to improving cross-department communication and internal audit, we managed to lower average ETA for resolution of cross-department tasks by 30%. Additionally, I led the project within which we moved department’s senior staff previously non-documented operational activity to Jira.Skills: Business Process Automation · Customer Support · Project Management · Business Process Improvement · Team Leadership · Customer Service

Minsk, Belarus

Exante is an international investment company providing multi-asset financial services and direct market access.- Spearheaded consultations on products and services to clients- Solved and escalated client’s issues to technical teams- Conducted KYCAs a first step in the industry, within this position I learned and mastered tools such as Zendesk, Jira, Confluence and also deepened my knowledge of financial markets and trading.esk, Jira, Confluence and also deepened my knowledge of financial markets and trading.Skills: Customer Support · Customer Service · Technical Support · Trade Finance · Finance

Minsk, Belarus

I was a part of a dedicated team of about 10 people in Minsk, Belarus. As a legal consulting firm, we assisted private and business clients on a wide variety of matters, with main focus on international projects. On daily basis I participated in negotiations with clients and preparation of different legal documents and opinions.Case examples:- Preparation of legal opinion for a major tech company’s subsidiary on the possibilities of integrating cryptocurrency-related services;- Preparation of legal opinion for the payment processing company on the issue of transboundary transactions.Skills: Corporate Law · Intellectual Property Law · Legal Research · Consulting · Financial Law · Arbitration