Monitoring system performance while troubleshooting issues to ensure high availability and optimal performance Collaborating with internal development teams to support and maintain backend infrastructure Monitoring systems performance including alerts and triaging them Performing configuration updates and maintenance activities to patch, secure, and maintain systemsResponding to and analyzing issues that affect system performance to minimize downtimeMonitoring and maintaining an enterprise-level server management environment Creating and updating documentation for common issues and processes to ensure process improvementsSupporting occasional after-hours maintenanceLearning and researching the various third-party tools utilized by the teamManages the Information Technology (IT) infrastructure within an organization, including the servers and storage, terminals as well as server applications and software. Configures installs, maintains and upgrades server operating systems. Manage capacity planning.Under general supervision, configures, installs, maintains and upgrades computer systems hardware and software.Under general supervision, administers and maintains security of operating systems by following established procedures and policies.Under general supervision, provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices.Performs recovery procedures, scheduling and backups, and monitors batch processes following established procedures.

Provide high-quality technical support, effectively analyze issues, and provide issue resolution and customer notification.Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teamsSubmit and provide new content to the knowledge base.Work on-time resolution and quality compliance of escalated tickets or incidents per the agreed SLA.Participate in documentation and product review.Provide technical leadership and training for new and existing products within the specialized areaPerform other/additional duties and projects that may be periodically assigned.Provide insightful analyses on the efficiency, quality, and economics of Cloud Operations based on empirical data.Develop standards and high-level architecture designs.Manage AWS and GCP infrastructure using Terraform, CodeCommit, CodePipeline, CodeBuild, CloudFormation, GitLab, GitHub, managing existing CI/CD pipelines.Make sure that the company is in compliance with security policies.Manage AWS users, groups, IAM policies, AWS accounts, GCP projects.Manage Slack, OKTA users, Microsoft Office 365, Microsoft AzureProviding high-quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.

Deploy, manage, and operate scalable, highly available, and fault-tolerant systems on AWSImplement and control the flow of data to and from AWSSelect the appropriate AWS service based on compute, data, or security requirementsIdentify appropriate use of AWS operational best practicesEstimate AWS usage costs and identify operational cost control mechanismsManage applications: Jira / Confluence, LastPass, Slack, GSuite, Decision Logic, NLS (Nortrige Loan System), Five9, Azure, StarPBX, CrushFTP, PFSense, S3, RDS, VPC

Provided professional support for all IT related technical issues included hardware, desktop software, business applications, printers, smart phones, MS Office, Lync, VPN, network access. Managing Active Directory, Exchange, GPO, Office365, Labtech, Sherweb, Autotask, Webroot, Windows 7,8,10, Acronis backup (local and cloud), ConnectWise, CloudSync, ESETAdministration of physical and virtual servers included preventative maintenance, patch management, backup/restore data and system upgrades, disaster recoveryRepaired personal computers, migration to Windows 7Configured, installed, maintained and troubleshot PC, laptop, server hardware and software.

Provided professional support for all IT related technical issues included hardware, desktop software, business applications, printers, smart phones, MS Office, Lync, VPN, network access. Managing Active Directory, Exchange, GPO, Office365, Autotask, Labtech, Sherweb, Autotask, Webroot, Windows 7,8,10Administration of physical and virtual servers included preventative maintenance, patch management, backup/restore data and system upgradesRepaired personal computers, migration to Windows 7Configured, installed, maintained and troubleshot PC, laptop, server hardware and software.

manual application testing (Windows and Unix), checking logs, creating bug reports, reporting to manager

• Provided professional support for all IT related technical issues included hardware, desktop software, business applications, printers, smart phones, etc. • Setting up and configured desktops, laptops, and peripherals for local and remote locations• Performed routine upgrades and preventative maintenance for various hardware devices.• Administration of physical and virtual servers included preventative maintenance, patch management and system upgrades.• Repaired personal computers, troubleshooting network problems• Configured, installed, maintained and troubleshot computer hardware and software, and networking equipment such as routers, switches, Ethernet cabling.• Supported internal applications.

• Provided support to both local and remote clients. This includes new system and software installs, troubleshot and repairs, user training on network and related IT resources.• Installed and configured software and hardware• Supported internal applications.• Identified, investigated and resolved system malfunctions: isolated causes of errors in cabling, telephone lines, lab computers, file servers, printers, etc.• Assisted in network support. This included cabling, network and system security, account creation, software installs and troubleshot.