Mathew White Email and Phone Number
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As the Vice President of Global Service Operations at SITA, I am responsible for overseeing the provision of IT and communications solutions tailored to the aviation sector, including the maintenance and support of hardware infrastructure in airports. With a robust budget exceeding $30 million, I manage a diverse array of services encompassing cloud computing, networking, SDWAN, infrastructure, platforms, airport and baggage systems, messaging, government border systems, and security measures.Boasting over 35 years of experience in the IT realm, I possess a solid track record of reducing operational expenditures, enhancing client satisfaction, and upholding operational standards. My expertise lies in effectively steering large-scale projects, supervising teams, and managing budgets, all while prioritizing innovation, automation, and strategic alignment with business goals. Having worked across multiple continents including the UK, Europe, Hong Kong, Australia, and Singapore, I bring a wealth of international exposure and cultural insight to my role.I am deeply passionate about empowering the aviation industry to unlock its full potential through the delivery of dependable, secure, and streamlined IT solutions. My overarching objective aligns with SITA's vision of ushering in a future where air travel is smarter, safer, and more sustainable.
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Head Of Sgs Portfolio Service Operations BordersSitaThe Rocks, Nsw, Au -
Head Of Sgs Portfolio Service Operations Borders & PlatformsSita Sep 2024 - PresentLeading and driving the operational support for SITA's Borders product and supporting cloud infrastructure and platform services.
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Vp Global Service OperationsSita Nov 2018 - Sep 2024London, United KingdomHead of SITA global operations teams, Customer Service Desks, SITA Expert Command Centres, Global Activation and Network CoE's, managing $30M+ budget successfully, driving down operational costs year on year through, automation, business alignment, whilst enhancing end user and customer experience.
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Vice President Sgs Apac Service OperationsSita May 2016 - Jun 2019Singapore, SingaporeHeading up APAC SITA service operations covering Airlines, Government and Airports in the region. Leading technical field service teams across the GEO in 44+ countries and territories ensuring regular customer meetings and engagement.
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Director Of Sita Singapore Command Centre & Sgs Global Government Practice HeadSita May 2013 - May 2016SingaporeLeading and managing SITA command Centre in Singapore. Manages shared infrastructure for SITA customers globally with 70 staff. Managing SITA services of Network, Servers, Airport services, Baggage, Government services, Messaging, Cloud services and security. In charge in parallel of SITA Operational Government solution line practice.
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Operations Director For Cathay Pacific AirlinesSita Jan 2012 - May 2013Hong KongOperational responsibilities mainly focused on Cathay Pacific global network & application operational support. Maintained and helped grow the business for SITA for Cathay Pacific whilst maintaining operational service levels.
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Head Of Global Business Process Service Transition ImplementationOrange Business Services May 2006 - Jan 2012Singapore & UkThis role is with global responsibility, to design and roll out process into the order to bill community. Reporting weekly to the Orange Business Service executive committee on global service delivery performance based on key service delivery indicators. As part of this role, I have been assigned a global project to bring outstanding customer experience into service delivery to Orange Business Service customers. The project has several subcomponents that started with immediate recovery plan of network service targets, and longer term improvements in managing third parties (Telecom and equipment providers) and improving frequency of communication to customers. Within the role I am in regular customer meetings on order to bill performance and challenges and then driving across the business actions for customer resolution as well as driving regional customer and service operational team’s specific actions.After 10 years working in Asia Pacific now working in UK. -
Head Of Customer Service Implementation Operations For Asia Pacific And Global Service Order DisconnOrange Business Services Nov 2003 - May 2006SingaporeIn this role I was responsible for leading a regional service implementation team of over 170 staff (in China, Singapore, Australia and India), and accountable for its Key performance Indicators to deliver all customer services across 51 territories and countries in the Asia Pacific region and accountable for the global service disconnect team and seamless process to ensure effective removal of costs from the business when service termination is requested. Key Achievements included reducing service delivery lead times across Asia Pac for all countries through developing new sourcing/procurement for hardware requirements as well as negotiating new service level agreements with Telecom providers.Managing $6 Million USD budget successfully.Implementation of many customer converged networks.
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Head Of Global Customer Configuration And Change Management OperationsOrange Business Services Oct 2001 - Nov 2003SingaporeResponsible for the implementation of all customer configurations on the Equant network including additional, change and cease for access services such as ATM, Frame Relay, x.25, x.28, SNA and IP. Each week some 5000 configurations are loaded across the global network to ensure service additions, changes and cessations are delivered in a timely manner and right the first time.The role also includes management of all customer IP routers configurations on the network based on Cisco routers. Each Month over 1200 routers are implemented and tested onto the Equant MPLS Network and some 1400 IP changes (effecting over 10,000 routers) are implemented successfully.
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Ip Expert Internetworking EngineerOrange Business Services Oct 1999 - Oct 2001SingaporeA highly technical role supporting customer and core network IP services for Equant Network on a day to day basis working in the center of excellence (COE) where the team was 3rd level support for all fault management and implementation issues. Working with Cisco TAC and internal products and services teams to come to resolutions for trouble cases.
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Network Operations Manager UkSita Sep 1997 - Oct 1999In charge of day-to-day Network Operations and Customer Service teams ensuring customer satisfaction, network availability, and Mean time to restore for customers services. Working closely with Marketing and Sales teams to deliver tailor made solutions to customer requirements for helpdesk, proactive support and technical solutions. My role involved costing for turnkey services offered to clients for various services offered by the operational service center supporting customer services and products.
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Network Operations Manager - AustraliaSita Jun 1995 - Sep 1997Sydney, AustraliaManaging both Network and Customer service centers in for Australia region (covered all Australia, New Zealand and islands). In this role I was working with high profile clients to provide exceptional customer service in both network availability and customer service desk response including proactive support (when subscribed). Key element with Market and Sales was ensuring the solution sold was supported and cost effective for the business ensuring customer expectation was met.Key clients were P&O, QANTAS, and Cathay Pacific.
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Assistant Network ManagerSita Jun 1993 - Sep 1995First official manager role, leading 20 staff including Core Network Support team that was a highly technical team.
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Various Communications RolesSita Jul 1984 - Jun 1993S.I.T.ASeptember 1989 - June 1993. London Senior Network Controller.Promotion to days and now in charge to run day to day duties, rosters and ensure process and procedures in place for team of 12 staff.S.I.T.AJuly 1985 – September 1989 London Network Controller.Working shifts I was in charge of network monitoring for UK region and Africa. From system Alarms actions were taken to ensure network availability and reliable communications. In this role I was often working with international Carriers to restore links as well as domestic carriers such as Mercury (now Cable & Wireless) and British Telecom.S.I.TAJuly 1984 – July 1985.London - Type B traffic & Telex Operator.Working shifts I was responsible for ensuring telex traffic (now considered email) was correctly delivered to Airlines and agents. Also any rejected mail was correctly returned explaining non-delivery reasons.
Mathew White Skills
Mathew White Education Details
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Electric And Electronic Engineering -
Ewell Castle School
Frequently Asked Questions about Mathew White
What company does Mathew White work for?
Mathew White works for Sita
What is Mathew White's role at the current company?
Mathew White's current role is Head of SGS Portfolio Service Operations Borders.
What is Mathew White's email address?
Mathew White's email address is ma****@****ail.com
What is Mathew White's direct phone number?
Mathew White's direct phone number is (770) 850*****
What schools did Mathew White attend?
Mathew White attended Kingston College, Ewell Castle School.
What are some of Mathew White's interests?
Mathew White has interest in Technology, Golf, Football, Tennis.
What skills is Mathew White known for?
Mathew White has skills like Service Delivery, Telecommunications, Itil, It Service Management, Cloud Computing, Managed Services, Management, Ip, Change Management, Security, Outsourcing, Service Management.
Who are Mathew White's colleagues?
Mathew White's colleagues are Jean Baptiste Hakizimana, Lucio Rossi, Carla Sparacino, Russ Norton, Ani K, Mourad Boudai, Huy Nguyen.
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Ironmongery Specification Consultant | Allgood Ltd | Specialist In Architectural Hardware Solutions | Enhancing Design, Functionality & Fire ComplianceManchester2allgood.co.uk, allgood.co.uk
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