- Focus on leadership and strategic oversight and internal communication, ensuring a streamlined and effective operation.- Manage supplier relationships by hosting regular meetings.- Responsible for the hiring and firing process, building and maintaining a strong, cohesive team.- Develop and implement operational strategies to improve efficiency, reduce costs, and maintain high service standards.- Manage scheduling, ensuring optimal staff coverage and handling last-minute changes without disruption.- Lead operational aspects of the café, overseeing staff management and ensuring smooth, efficient service.- Participate in the creation process of seasonal promotions and menu innovations, contributing to the café’s overall profitability and growth.

- Staff scheduling and coordination as part of the management team for a 15-member staff, optimizing shift distributions and ensuring operational efficiency.- Managed team operations and served as mediator between the CEO and staff, facilitating clear communication and effective resolution of issues - Led event management responsibilities, including staffing, oversight, and direct involvement in execution, ensuring high standards of organization and success of events ranging from 50 to 950 attendees.

- Improved customer service satisfaction by resolving issues quickly and accurately.- Maximized quality assurance by completing frequent line checks.- Developed unique events and special promotions to drive sales.