Amy Matz Email and Phone Number

Major Engagements:Atrium Health/Wake Forest Baptist Health-Winston Salem, NC (Oct 2022 to Oct 2023)• Provide 3M best practices versus client request(s) analysis.• Configure and test 3M 360 Encompass within the client’s complex network environment(s). • Troubleshoot/analyze HL7 (HealthShare) configuration and issues to resolve incoming Epic data issues.• Perform monthly maintenance on Application Servers, along with required application updates.Key Achievements• Streamline client’s configuration to achieve better application function• Implement CDI Prioritization for greater adherence and ease of use from CDI Operations

• Manage seven to twelve hospital enterprise accounts simultaneously through the implementation and production process. • Configure and test the revenue cycle applications within the client’s complex network environments. • Review statistical reports to ensure the achievement of team and individual goals are met.• Troubleshoot/analyze HL7 configuration and issues to resolve data issues • Performed SQL queries for troubleshooting and issue resolution approximately 20% of billable timeKey Achievements• Receiving top scores in Voice of Customer satisfaction surveys from large, high-profile clients • Provide a quick turnaround from training/learning to implementation on new products

• Responsible for providing technical knowledge in the support of multiple software applications, including 3M 360 Encompass and various system environments.• Performed the analysis, design, building, testing, and implementing of 3M 360 Encompass and other systems.• Developed, prioritized, and executed projects according to established schedules and timeframes. o Documents and reports on all plans, priorities, and schedules to management. o Informed Management on status of all projects and assignments in the form of weekly activity reports. • Managed and coordinated a four-person team to support and maintain this system-wide application• Worked in SQL to locate possible issues and work with the vendor to resolve processing and timing issues within the application.Key Achievements • Successfully completed an 11-hospital upgrade and implementation to 3M 360 Encompass R2 on time and with no issues.• Established an organized upgrade/update schedule and published a yearly calendar to the entire HIM/IT department to allow smoother testing and timely updates

• Provided premier customer service• Ensured product is rotated, within date, and properly displayed on shelves according to the appropriate planogram• Unloaded product from trucks and organizing stock room• Filled assigned sections/aisles as needed• Assisted in maintenance of shelf set and price changes.

• Held multiple leadership and support positions in healthcare information and technology services operations. • Designed and conducted training programs to support internal and external client learning and development. --- Assisted in the initial design and existing curriculum enhancements. • Monitored and reported the effectiveness of client training.• Provided support to end users on a variety of issues. --- Identified, researched and resolved software/hardware problems. --- Analyzed extracted claim system data within SQL database. Major Engagements:3M Corporation-Silver Springs, MD -- Implemented 35+ sites on 3M 360 Encompass application suite. Trained (remote and onsite) End user and Super User on 3M Coding & Reimbursement System and Computer Assisted Coding application. Configured Computer Assisted Coding to client’s specifications within requirements of the application. New York Downtown Hospital-NYC -- Trained (remote and onsite) End User and Super User on SCM/SMM 5.5 FP1. Assisted cleanup of dictionary configuration pre/post conversion for client efficiency and to specification. Go-live implementation support for Sunrise Medication Management v5.5 FP1 (S2v) Speed to Value for Single-site locations. Created Time & Effort analysis of Billing Transaction Queue for specific issue resolution.Hoag Hospital-Newport Beach, CA -- Provided Go-live implementation support for Sunrise Medication Management v5.5 SP1 (S2V) for Multi-site location. Assisted Command Center consultants to analyze, troubleshoot, and resolve issues.Lakeway Regional Medical Center-Lakeway, TX -- Instructed the client on proper configuration of the application. Go-live implementation support for Sunrise Medication Management x5.5 FP1 (S2V) Speed to Value for Single-site location.

• Researched and resolved complex system problems including testing and debugging to support the revenue cycle application system. Reviewed statistical reports to ensure the achievement of departmental goals and SLA's. • Performed Quality Assurance testing for the implementation of new ticketing application.• Coached, mentored and performed supervisory level training of Level 1 support personnel.Key Achievements• Analyzed and maintained file identification of 835s, 837i's, and 837p's to aid in the electronic EOB load process for approximately 30 clients. • Resolved 30-40 cases per month through research, analysis of application design and database information.

• Managed approximately six hospital enterprise accounts simultaneously through Sunrise Meds Management implementation and production process.• Reviewed and analyzed programming systems including testing and debugging to support an organization's pharmacy application system. Resolved 20-25 cases per month through research, analysis of application design and database information. Consulted users to identify current operating procedures and to clarify program capabilities. • Wrote documentation to describe program development, logic, coding, and corrections.Key Achievements• Analyzed hospital enterprise databases and application configuration to locate the cause of documented issues. • Served as a subject matter expert in resolving critical problem escalations.