As an IT Support Technician at Tecplaza I am responsible for providing continuous bilingual assistance to end users in different areas. My work includes performing maintenance of relational databases, web sites and servers, email servers and Windows Servers. In adittion to my main function of providing support, I play a crucial role in documenting technical processes for internal use in IT operations. I also take part in writing Knowledge-base articles, reducing technical concepts to simpler expressions and promoting best practices for users.