Maudeny De Wee Email & Phone Number

Cape Town Area, South Africa, Parow

The responsibility of the quality assurance (QA) department is to monitor and identify the calls that are failing to meet the pre-defined standards. These standards are monitored by means of a telephonic script or guidelines that the agents are to follow to ensure that incoming and outgoing calls are handled with excellence. The script/guidelines includes, but are not limited to: Call answering; Engaging the customer; Use of available resources; Objection handling/Issue resolve; Call closing.Agents who have a low QA score average receives coaching, this does not mean that the agent is being reprimanded. Coaching is an aid to the agent that helps to improve his/her scores by means of tips and refresher training. This is an essential part of the QA process as a consistent low score indicated that the required information is not reaching the client and can result in churn.

Cape Town Area, South Africa

Increase company revenue and engaged with customers telephonic ensuring that the customers journey was fulfilled.Dealing with customers queries Bringing in new business General adminUpdating customers details on the systemMaintaining the existing customer baseUpgrading customers Internet packagesSending quotes upon customers requestAssisting with billing enquiries

Salt River

Dealing with customers queries Bringing in new business General adminUpdating customers details on the systemMaintaining the existing customer baseUpgrading customers Internet packagesSending quotes upon customers requestAssisting with billing inquiries

Central Paarl, Milnerton And Fishoek

Making sales Reaching KPIMaking daily and monthly targetsEnsuring roosters are in place All rounder Marketing

Paarl Mall

Providing a consistently high standard of customer service Handling cash accurately and operating registerWorking effectively as part of a productive teamTraining new staff Assisting in customer queries, product exchange and making sales.

Certificate, Early Childhood Education And Teaching, Level 5

Certificate, Early Childhood Education And Teaching, Level 4

Grade 12, Grade 12