Maudie Mclaughlin Email & Phone Number

United States

Insurance verification specialist ,

Charlotte, North Carolina, United States

Answered 100+ inbound calls daily, posted payments and assisted customers with residential and commercial inquiries, providing attention to detail while helping customers understand their billing statements.Connected customers to the service dispatcher to schedule a propane delivery and service maintenance for residential and commercial use in a timely manner.Led with compassion and empathy to de-escalate and satisfy disgruntled customers when requesting to speak with management regarding service interruptions, new service, a billing discrepancy, or service repair.

Boston, Michigan, United States

Exceeded 80 calls daily, assisted physicians and patients with dedicated patient related servicesContacted insurance companies and pharmacies to obtain authorization and benefit information efficientlyFacilitated weekly meetings with a sales representative to track the number of physicians ordering Makena injections for patients who agreed to receive the medication. Guided prospective patients, and office staff, as needed, on how to complete and submit requests for the medication payment assistance program

Charlotte, North Carolina, United States

Adjusted payments and credits limits for Lowes and Belks credit cardholdersIdentified customer needs, clarified information, researched all issues, provided product solutions and alternativesMaintained an average of 120 calls daily while providing customer service for inbound and outbound calls, my performance helped to increase our teams’ goals and metrics quarterly which resulted in monthly incentives

Charlotte, North Carolina, United States

Leveraged my strong interpersonal skills to build and maintain a professional relationship with the patient, providers, and the pharmacy staff; to ensure accuracy, verify patient benefits and cost share for medical and pharmacy purposesDemonstrated time management and organizational techniques to effectively prioritize multiple objectives and achieve volume goals of 75 calls per day, consistently excelled in call quality monitoring and handle-time per callCompleted 100 applications daily for patients to get payment assistance for specialty medications (such as insulin and pain management), processed reimbursement claims for the provider’s and pharmacy.

Customer Experience / Sales Development

Business Administration And Management, General, Credits Earned

Education record