Sascha Mauel Email & Phone Number

Blommenslyst, Fyn, Danmark

Viby Jylland

Viby Jylland

Viby Jylland

Viby / Aarhus, Region Midtjylland

• KEY RESPONSIBILITIES
• Handle incoming support from end-users and clients (B2C and B2B)
• Communication with developers, QA and projects to resolve end-user issues
• Weekly/monthly report creation about support related areas like: Main support issues, call volume, response times, support quality, customer satisfaction, challenges.
• Support of the product team with new feature requests from customers and clients
• Setup/Configuration/Configurations support

Athens, Greece

• SCOPEThe primary role of the Quality Assurance (QA) Analyst is to remotely monitor and evaluate all transaction types’ interactions between End-Users and Customer Support Staff to ensure that all aspects of quality.
• Prepare transaction monitoring plan on a weekly/monthly basis,
• Conduct remote monitoring based on approved monitoring plan,
• Document evaluations using monitoring forms and systems,
• Send written feedback to all staff that have been monitored,
• Track and identify reoccurring problems and service opportunities,

Athens, Greece

• SCOPEReceives and places telephone calls/chats. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs.Also.
• Demonstrate to new CSSs the CRM tool usage.
• Demonstrate proper way to answer/respond End-Users' inquiries.
• Demonstrate knowledge aiming to improve new CSSs' customer service & troubleshooting skills.
• Help new CSSs to handle calls/chats by listening/observing and guiding during live transactions.
• Build self-esteem and motivation.KNOWLEDGE - QUALIFICATIONS

Thessaloniki, Greece

Besides conduction research for my Ph.D. thesis, I presented and participated in a large number of conferences, seminars and excavation in Denmark, Germany, England, Hungary, Romania and Greece (2009-2013):- seminars: 5 presentations, 12 participations- conferences: 2 presentation, 1 poster, 3 participations- excavations: 4- publications 2- posters: 1.

Aristotle University Of Thessaloniki, Greece

http://www.forging-identities.com/index.php?pageid=show_personal&id=samau

Gl. Holte, Denmark

I was in charge of teaching and instructing kindergartners and primary school pupils (but also grown ups), guiding them through the exhibition of the museum (hunter's and gatherer's settlement and burial site of the Danish Mesolithic Stone Age). Furthermore, I participated in creational workshops for kids, was in charge of the museum's shop and its.

Freelance translator (from Greek into German) for the Organization for the Promotion of Greek Culture (Οργανισμός Προώθησης Ελληνικού Πολιτισμού), under the authority of the Hellenic Ministry of Culture. Translating an exhibition catalogue on the subject of "Mycenaean Greece".

Athens, Attiki, Greece

"From February to November 2006, Mr. Sascha Mauel worked as part of a digitization project of the German Archaeological Institute (DAI), financed by the German Research Foundation, as an employee at the DAI department in Athens. It was the first such project within the framework of the DAI in which 40,000 historical glass negatives were to be digitized at.

Athens, Attiki, Greece

"from September 15, 2004 to June 30, 2005, Mr. Sascha Mauel [...] worked under the supervision of photographer Ingrid Keller as an independent employee in the photo archive at the German Archaeological Institute (DAI), Athens department.His main job was to depurate the photographic glas plates and repair any damage, if possible. Furthermore, Mr. Mauel was.

Magister Artium (Mag.Art.), Prehistoric Archaeology, Grade: See "Evaluation" Below

Activities and Societies: UNIVERSITY OF COPENHAGEN, Denmark (120 ECTS): Prehistoric Archaeology; FREE UNIVERSITY BERLIN, Germany (60.

Phd Fellow - Not Concluded (Withdrawn), Textile Technologies In Bronze Age Northern Greece (Prehistoric Archaeology)

Activities and Societies: 2009-2013: Presentations & participations in conferenses, seminars & excavation (in Denmark, Germany, England.

Ausschließlich Gaststudent, Environmental Archaeology

Activities and Societies: Courses studied: Environmental ArchaeologyFreemover student

Ausschließlich Gaststudent, Ur- Und Frühgeschichte, Mathematik

Activities and Societies: Courses studied: Prehistoric Archaeology Maritime ArchaeologyFreemover student

Ausschließlich Gaststudent, Neugriechisch, Vorderasiatische Altertumskunde, Archäologie (Prähist./Klassisch), Archäozoologie

Activities and Societies: Courses studied: Prehistoric Archaeology Modern Greek Language & Literature Near Eastern Archaeology.

Bachelor Of Arts (Ba), Prehistoric Archaeology And An Elective Module, Grade: Passed

Activities and Societies: UNIVERSITY OF COPENHAGEN, Denmark (120 ECTS): Prehistoric Archaeology; FREE UNIVERSITY BERLIN, Germany (60.