Maughtlyn Thomas Email & Phone Number

United States

Atlanta Metropolitan Area

Lawrenceville, Ga

Lawrenceville, Ga

• Manage the needs/requirements of high revenue accounts and clients providing professional advice, enquiries, managing complaints, resolving discrepancies and transactional errors• Analyze and resolve local client issues related to outbound business, currencies USD, EUR and JPY• Managed new accounts openings • Perform market research for new potential clients and analyze clients business in an effort to increase revenue • Establish team operating standards, monitor adherence… Show more • Manage the needs/requirements of high revenue accounts and clients providing professional advice, enquiries, managing complaints, resolving discrepancies and transactional errors• Analyze and resolve local client issues related to outbound business, currencies USD, EUR and JPY• Managed new accounts openings • Perform market research for new potential clients and analyze clients business in an effort to increase revenue • Establish team operating standards, monitor adherence and client feedback, share and discuss information with stakeholders• On request of service network, contact banks locally to obtain information and expedite resolution of enquiries and issues.• Maintain high-level client support in response to client enquires to maintain lasting relationship with clients• Maintain client information via CRM database• Comply with applicable Money Laundering Prevention Procedures and adhere to policies as they relate to regulations• Assist in implementation of service and efficiency improvement initiatives and facilitate transfer of best practice Show less

• Responsible for analyzing, developing and programming system solutions at one of the largest and most complex Embassies – London, and it’s two consulates in Edinburgh and Belfast. • Analyze the operations of the department with the purpose of developing a general systems solution to the problem that may or may not require automation• Work directly with management and users to analyze, specify and design business applications• Manage productivity, efficiency and effectiveness of… Show more • Responsible for analyzing, developing and programming system solutions at one of the largest and most complex Embassies – London, and it’s two consulates in Edinburgh and Belfast. • Analyze the operations of the department with the purpose of developing a general systems solution to the problem that may or may not require automation• Work directly with management and users to analyze, specify and design business applications• Manage productivity, efficiency and effectiveness of information resource for various departments, which handles over 18,000 official visitors per year by way of automation.• Assisted in the development of production application systems• Act as liaison between developers and end-users • Defined user requirements• Troubleshooting problem areas related to database structures, and design• Train users on new State Department software packages Show less