Maureen Arcilla Email & Phone Number

Philippines

Team Lead

Initially hired as Coach / Team Leader to handle a team for Virgin Media, was eventually chosen to spearhead the launch of additional line of business for Virgin Movers.Key ContributionsLaunched Virgin Movers campaign, assisting in proper goal setting by conducting Time in Motion studies and using historical data. Most present processes were born of this program launch.Regular awardee for performance and quality excellence (team and personal).

Recruited as Team Leader for outbound energy resale campaign, moved to UK mobile winback campaign due to mobile campaign and UK market expertise.

Hired as outbound Team Leader for Embarq, which was a business to business telephone and broadband telemarketing campaign.

Promoted to Team Leader, handled several client campaigns, including but not limited to UK Telco and broadband, Credit Card acquisition, and online listing placement.

Started as sales representative, taking calls for several accounts, focused on different Telco clients, handling winback and acquisition type processes.

Hired to make outbound calls for telco sales and acquisition.

Qualify and set appointments for potential Timeshare customers.

Handle inbound calls for local telecom customer service department.