Alan Maulana Alkautsar Email & Phone Number

Tangerang, Banten, Id

Jakarta, Indonesia

-Lead, motivate, and manage a team of ticketing agents, providing guidance and support to ensure they meet performance targets and service standards.-Monitor the quality of service provided by the team, ensuring that customer interactions are handled professionally and efficiently, with attention to detail and accuracy.-Conduct training sessions to enhance the skills of the team members, keeping them updated on the latest procedures, tools, and best practices in ticketing.-Act as the escalation point for complex customer issues or complaints, working to resolve them quickly and effectively while maintaining a high level of customer satisfaction.-Prepare and analyze reports on team performance, customer feedback, and ticketing trends, using this data to make informed decisions and improve processes.-Continuously evaluate and improve ticketing processes, identifying areas for increased efficiency, better customer experience, and streamlined workflows.-Work closely with other departments, such as sales, marketing, and IT, to ensure seamless ticketing operations and to implement any necessary changes or improvements.-Ensure that all ticketing operations comply with company policies, industry regulations, and any relevant legal requirements.

Jakarta, Indonesia

• Quote travel plan to customers and follow up• Compute ticket costs and issue and reissue tickets• Analyze and identify any anomalies in individual agent performance and report issues to supervisors• Provide recommendations and implement improvements on data tracking, reporting and presentation

Jakarta, Indonesia

• Prepare program and administrative issues. • Prepared agendas and took notes at meetings to archive proceedings. • Produced detailed reports to track trends and keep senior management informed. • Processed purchase orders, service contracts and financial reports. • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers. • Oversaw successful planning and execution of staff meetings, parties and events.

Bali

• Translate Russian documents to English. • Updated existing translations to meet contemporary trends in communication. • Translated documents for research departments, supporting data collection and reporting. • Replicated flow, style and overall meaning of original texts.

Kyiv, Kyiv City, Ukraine

• Company liaison• Analysed financial risk and assessed capacity of portfolio partners to support partner selection process• As a representative of the company in Ukraine communicate with company partners and dealing the good to be purchased• Interpreter to the Indonesian staffs during visit in Ukraine• Check the specifications of the goods to be ordered by the company• Translating Ukraine documents to Indonesian language or vice versa• Monitor the procurement process for goods that have been ordered by the company• Check the document of goods before shipping to Indonesia based on the regulation of both countries• Conducted finance monitoring to identify the gaps and make practical recommendations.

Kyiv, Kyiv City, Ukraine

• Provide protocol services• Arrange official events at the embassy• Financial administration support and procurement• Support the function of information, communication, social, and culture• Drafting and editing communications copy and material.• Helping to implement internal and external communications strategies.• Providing administrative support to internal teams.• Preparing presentations and reports.• Translating the documents from Ukraine to Indonesia and vice versa• Interpreter for Indonesian staffs and visitors• Act as a recipient of visitors/guests, documents/goods in accordance with Health protocols during a pandemic• Assist in performing and coordinating building and inventory maintenance, based on maintenance procedures, and based on supervisor work instructions, and identifying when external maintenance services are required• Carry out activities to support others on request, such as assisting in insurance claims, insurance purchases and payments, scanning and filing and renewal of vehicle taxes• Carry out basic administrative tasks (registration of receipts, invoices, document binding and filing, and recording) based on work instructions.