Maulik Mehta Email and Phone Number

- Work with internal department leads, project managers, technical leads, quality team and developers to determine best approach to IT solutions- Define and document business requirements - Translate business requirements into detailed functional specifications- Ensure development team & quality assurance team understands the specs and appropriate checkpoints are established for quality assurance, debugging and defect tracking - Attend system design reviews with developers, quality assurance testers and end users - Conduct impact assessment on applications when new functions/features are proposed or designed

Process Trainer for new incumbents who are going to work as Account Receivable (AR)Call EscalationWorking on a process call Clean Up, where I make sure that insurance data in all patient accounts is accurate.Assist Software team to help themto make new software for medical billing work

 Assist Software Team as QA Team Lead & Domain Knowledge Expert for Medical Billing Software Development Bridging the gap on functional front Client communication for defect clarifications Defect analysis /planning

 Manages the reconciliation of accounts receivable on daily basis Manage the process called Clean Up (Validating/Correcting the data in client’s software manually). Process Trainer for new incumbents (Account Receivable - AR) Provide assistance to AR callers Call Escalation

Insurance collections call for Orthodontic Claim payments and benefits.I handled the team of 10 members.Ensure that Insurance calls are processed properly and reports are sent accurately. Communicate with head office at USA to discuss about technical issues and updates.