Maulik Patel Email & Phone Number

Sydney, New South Wales, Australia

Australia

• Domain: Traffic and Transport
• Processing, analysing and generating reports of Travel Time, Parking, Number Plate Data for Origin Destination (OD), and Travel Time (TT) using Traffic and Transport Data Analysis software
• Using MS Office suite of tools including Excel, MS Access, SQL and other GIS format data sets, generating reports which provide accurate information on traffic and transport conditions for planning and design to manage.
• Identifying project requirements, scope and analysing business processes to reduce data collection time by 68%
• Applying Agile methodology to accommodate changes and additional business requirements by maintaining more than 99% data accuracy
• Doing 'As Is-To Be' process analysis to decrease project cost by 18% and to maintain customer satisfaction more than 95%

Melbourne, Victoria, Australia

• Domain: Finance TransformationProject: To develop prototypes, a solution for the Worawa College, Victoria to improve their existing business processes by introducing automation in timesheet and payroll management.
• Translated stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams
• Provided prototypes through Adobe XD and Marvel, and forecasted 40% reduction in pay rollout time
• Created business intelligence reports on Power BI from data dump taken from MYOB to make correct decisions for Worawa board members

Ahmedabad Area, India

• Domain: Healthcare IT
• Led technical support team with more than hundreds of clients and provided technical support from level 1 to 3 through phone, email, chat and remote connection with more than 94% C-SAT and 68% First Contact Resolution
• Assisted users and team with configuration and troubleshot CRM software application errors using browser developer tools, Javascript debugging, analysed requests/response and HTML data, and SQL operations
• Analysed and identified application errors related to Apache Tomcat web server using application logs and made appropriate system configuration changes in web server parameters
• As a part of analysis and problem solving, executed optimized complex queries to identify and fixed any issues with the schema, indexing and database of MySQL and MS SQL Server
• Led and mentored 12 to 15 technical support engineers and supervised their KPIs with more than 90% C-SAT

• Domain: Healthcare IT
• Provided technical support from level 1 to 3 to hundreds of end-users of the United States hospitals to solve their technical, non-technical and network issues in cloud-based software applications
• Performed analysis of application/data (MySQL & MSSQL) errors, software installation, implementation, interface integration for efficient use of CRM features such as Customer Database, Appointment Management.
• Managed customer escalations with cross-functional teams to solve the application errors from the root with more than 90% of C-SAT and tracked them into ticketing system
• Prepared knowledge base documents of software and application errors with detailed troubleshooting and resolution steps which reduced resolution time of other team members by 62%
• Executed complex SQL (MySQL & MSSQL) queries to create, update and retrieve data in solving software errors

Master'S Degree, Business Information Management And Systems

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering