Mauli Patel Email & Phone Number

San Diego, Ca, Us

Acting as an intermediary between the business community and the technical community.Eliciting, analyzing, and documenting detailed business requirements.Understanding business processes and relevant technology for business initiatives.Negotiating agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.Coordinating and organizing input from various stakeholders, negotiating priorities, resolving conflicts, and building consensus.Possessing expertise in the Insurance industry as well as an understanding of the IT organization’s systems and capabilities.Applying insurance and information system knowledge to assist business in improving workflow and improving the cost effective utilization of insurance systems.Achieving the strategic vision and operating platforms that define the people, processes, tools, and technology.Working with business Product Owners to create and maintain an operating plan.Conducting user acceptance testing.Facilitating communication between IT and business stakeholders and Product Owners.Working to ensure that projects are delivered on time and within budget.Formulating and defining systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.Providing insurance and technical support to IT staff.Implementing new systems and solutions of installed systems.Overseeing enhancements and maintenance of installed systems.Documenting user manuals to describe application installation and operating procedures.Participating and contributing in design sessions in prototyping new or existing systems.Working to continually enhance business processes, operations, and information process flow.

Montreal, Quebec, Ca

Client: Merck & Co., Inc.o Serving as the liaison on the Client Engagement side between Technology and Business End-Users.o Leading technology initiatives through the full Software Development Life Cycle (SDLC), from conception through successful implementation and on-going support.o Leading initiatives that improve operational performance, increase profitability and create a competitive advantage.o Designing and building technical processes to address business issues as well as identifying opportunities to improve utilization of supported system(s) and improve business performance.o Working based on Business and IT knowledge, collaborative with account management, and Enterprise Architecture in the initial framing, development and assessment of solution options.o Translating user needs into testable system Functional Requirement or Design Specification (FRS or FDS).o Writing and documenting the Business Functional/ Technical requirements and translating them to test cases.o Working with the Solution Architecture Team, Business Teams, and Technical Analysis and Development teams to ensure they understand the Business Functional and Technical specifications.o Trained and experienced in using Application Lifecycle Management (ALM) Testing Software.o Creating, executing and approving Test Cases. Verifying they either pass or creating a defect for Test Cases that fail.o Creating Pre/Post Test Protocol Documentation, Test Plans, Quality Assurance Summary Reports (QASR), Test Incident Reports, Deployment Plans, Quality Assurance Plans (QAP), Standard Operating Procedures (SOPs), etc.o Running Pre-Test/ Post-Test Execution Reports as well as Requirement Traceability Matrix (RTM) Reports.o Facilitating System Integration Testing (SIT) by IT and User Acceptance Testing (UAT) by the Business.o Facilitating the implementation of new systems and solutions and ensuring they meet business requirements.

Performed marketing and sales functions including conducting research in order to find inbound and outbound, qualified leads and identify them as sales ready.Extensive experience with CRM Systems (Salesforce), Social Media tools (LinkedIn, HubSpot)Helped gather and analyst data on consumers and competitors.

Bethesda, Md, Us

Worked through the National Institute on Drug Abuse at The University of Florida under the supervision of Dr. Linda Cottler.Conducted an independent study for NIDA by analyzing data through the HealthStreet database.Worked on an ongoing NIDA research study entitled “Transformative Approach to Reduce Research Disparities towards Drug Users".Helped create and test a 17 section Diagnostic Interview Schedule (IV) of Mental Disorders based on criteria from the DSM-5.Utilized the CTSA street-based outreach model to link illicit drug users with research studies.

University Park, Pa, Us

Conducted an independent study with a fellow undergraduate student under the supervision of Dr. David Rosenbaum.Presented research at the bi-annual Psi Chi Conference.Completed the Social and Behavioral Human Subjects Research Course through the Collaborative Institutional Training Initiative (CITI) program.Assisting the psychology faculty in research studies and providing technical research assistance.Responsible for running various experiments with participants.Attending meetings with graduate and undergraduate students to discuss current protocols and develop new experiment designs.

New York, Us

Skillfully recruited new members by hosting programs, enhancing public speaking skills, and conducting professional interviews for over seventy applicants for positions such as Business Analyst, PR, and Ad Sales.Managed seven cross-functional teams with over thirty interns to evaluate and improve existing technologies and business processes.Identified, researched and recommended a new web host, cutting the company’s online costs by 20%.Assist in the overall recruitment process of applicants.

Detroit, Mi, Us

Represented various brands such as Pepsi, Sharpie, and MinuteMaid on the Penn State Campus.Marketing products and services on behalf of brands to students on college campuses.

Austin, Tx, Us

Developed several innovative ways to monitor property management tasks.Led initiative to assist American Campus Communities in transforming the company's sales and service operations.Participated in marketing and advertising.Implemented renewal marketing campaigns.

Operated cash register.Restocked aisles.Required excellent customer relations.

Chicago,, Il, Us

Processed payments, returns, and other customer service related transactions.Ran credit checks and signed customers up for credit cards.

Required excellent communication skills and being able to cope with stressful situations.

Bachelor Of Science (B.S.), Psychology

High School