Mauliyanto . Email & Phone Number

Jakarta, Indonesia

• Ensuring the business processes in the Customer Solution Unit run well in accordance with predetermined SLA.
• Carry out pre-sales activities to support sales in achieving company targets (technical meetings, technical proposals, PoC & making BoQ calculations).
• Identify customer needs & suggest solutions or technical recommendations.
• Providing input for business development by identifying future business opportunities.
• Conduct Marketing Research according to the Company's Industry SD-WAN principal partnership management (Registration, renewal, BoQ, pricing, event).

Jakarta, Indonesia

• Perform Presales activities (meetings, presentations, technical documents, High Level Design).
• Create BoQ of connectivity services & managed service devices.
• Identify customer needs & suggest solutions or technical recommendations.
• Support for service delivery activities and activations.
• Perform Proof of Concept Activities (SD-WAN & Managed Services).
• Internal & External Coordination to provide solutions to customer needs.

Jakarta, Indonesia

• Manage partnerships with vendors for customer solutions.
• Make Profit & Loss (PnL) calculations for the project to be executed.
• Exploring hardware, software & service vendors that will be used as solutions to customer needs.
• Carrying out pre-sales activities (technical proposals, tender submissions, creating BoQ and conducting PoC).

Jakarta, Indonesia

• Implementing CPE devices at customer sites.
• Carrying out corrective and preventive maintenance of customer CPE devices.
• Carrying out investigations & troubleshooting issues on customer networks and CPE devices.
• Create performance reports of link and device quality.
• Collaborate with internal and external to ensure services and devices used by customers can run properly and can meet SLAs.