Michelle Maull, Phr Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona Area

Managing HR issues for the Business unit of Member Services.

Scottsdale, Az

Recruiting for all levels across the country.

Phoenix, Arizona Area

• Assist in the recruiting department with phone screens, on site interviewing and selection• Creation of metrics (dynamic excel spreadsheet) for recruiting department• Creation of training documents for employees

Glendale, Az

• Provide HR support to the plant of 130 employees.• Partnered with site leadership on the mitigation of employee relations issues.• Advised and provided counseling/coaching to employees on HR policy interpretation and company procedures.• Full cycle recruiting for exempt and non-exempt positions, including background checks, drug screening and testing.• Performance management control for non-exempt employees.• Career coaching for non-exempt employees.• Training.

North Scottsdale, Az

• Worked directly with managers and employees to diffuse emotionally charged situations and mitigate any adverse reactions and/or consequences.• Partnered with mid to senior level leaders in talent management and employee relations.• Advised and provided counseling/coaching to employees on HR policy interpretation and company procedures.• Reviewed and made decisions on disciplinary actions. • Supported managers with reduction in force actions including help with developing business case supporting documentation and conducting notification meetings.• Under direction of the Human Resources Director, provided strategic Human Resource Partnership through a company merger event. • Handled personnel/employment issues, working closely with and counseling managers on how to respond to and resolve situations.• Created, trained and delivered a comprehensive new hire orientation program designed to ensure successful assimilation into company culture and environment. • Identified opportunities for process improvements and made recommendations, establishing best practices.• Coordinated various recruitment efforts including; attending college career fairs, attending recruiting events and vendor selection.

Phoenix, Arizona Area

• Responsible for conducting various detailed employee relations investigations for call center employees.• Prepared written case summaries and made recommendations for corrective action in investigations.• Created and walked leadership thru delivery of corrective action documents.• Fielded general Human Resources/Company HR policy questions from employees and management by phone and e-mail.• Assisted employees and managers on personnel/employment issues, working closely with and counseling managers on how to respond to and resolve situations.

Glendale, Az

• Management of day-to-day activities for up to 15 direct reports, including 3 supervisors (café supervisor, office supervisor and training supervisor). • Financial reporting and budget management. Resulting in consistently attaining monthly and yearly sales goals in both the store and the café.• Ownership of confidential personnel records, documents and audit processes. Created an audit process for all areas of the store resulting in effectively preparing store for audit and meeting every audit plan for 10 years and cutting external audit time by 50%. Commended by corporate auditor for process creation and implementation.• Conducted, reviewed and advised in investigations of harassment and discrimination.• Assisted with budget analysis for payroll, scheduling and store sales goals. • Managing ongoing recruiting activities (i.e. in-house/off-site job fairs, posting positions, field recruiting) resulting in less than 1% turnover rate for store. Store named top 5 of 550 stores for staff knowledge and customer focus.

Bs, Psychology, Psychology

Bachelor Of Science (B.S.), Psychology