Maulshree Srivastava Email & Phone Number

With over 4 years of experience, Maulshree is a highly accomplished Customer Success and Support Professional with a proven track record of renewing and growing 400+ strategic enterprise accounts across EMEA and NA region. With a portfolio size exceeding $900M, I thrive on proactively anticipating customer needs and leveraging technology and automation to deliver exceptional customer experiences. My success is measured by revenue growth, high retention rates, and increased product usage.I excel in providing a seamless and 'best in class' customer journey, from onboarding to renewal, leveraging my expertise in escalations, churn management, process improvement, and cross-selling. My proficiency in platforms such as Salesforce, Tableau, Gainsight, and ChurnZero ensures meticulous account management and documentation, facilitating efficient operations and informed decision-making.My commitment to client satisfaction is evident through consistently high Net Promoter Scores and positive feedback from customer surveys. As a dedicated advocate for the customer within the organization, I collaborate closely with cross-functional teams, including sales, marketing, and operations, to ensure alignment and drive customer-centric initiatives.Furthermore, I take pride in mentoring and coaching Associates, empowering them to excel in their roles while effectively managing their performance. My recent achievements include exceeding key performance metrics, streamlining processes through automation, and delivering impactful webinars to educate and engage our client base.Looking to leverage my expertise and drive for customer success in a dynamic organization committed to excellence and innovation. Let's connect to explore how I can contribute to your team's success.