Develop and execution of the company’s strategic plans with a view of achieving rapid organizational growth while closely liaising with the Managing director and the board to formulate strategic objectives. Responsible for all day-to-day management decisions and implementing the long and short-term plans. Directly manage the marketing function of the organization including marketing strategies, sales management, business development, product development, distribution channel management and customer service.

Development of Marketing and Brand Strategy. Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR. Developig partnerships as part of the marketing strategy

Managed the project of renovation and development Collaborating with consultants, contracted third parties and on site-property manager of the hotel. Day to day oversight of the hotel development project. Overseeing and managing all on site activities at the property including quality and time. Management of suppliers, equipment, material and negotiating qualified contractors including reviewing of existing contracts.

Managing customer expectations and complaints while developing standards, health and safety requirements and procedures. Develop, educate and train staff on standards and procedures. Working closely with Front Office, Guest Relations, rooms division and Food & Beverage to achieve departmental objectives. Developing guest relations and identifying and generating increased revenue opportunities.

Joined as Housekeeper.•Changed to the post of Front Office Manager and on this capacity managed the Reservations Department and HousekeepingResponsible for all front office functions including reservations, switchboard, guest service and front desk. Directs supervisors and associates to successfully execute all front office operations including guest arrival and departure procedures. Improve guest and employee satisfaction to maximize departmental performance.

Joined the company as a store keeperPromoted to Front Office as Front Office Supervisor.Changed to the post of Reservations Manager with the responsibility of Guest relations and front office.