Assistant Manager is responsible for day-to-day studio operations and the overall needs of front desk staff, facilities, maintenance and cleanliness of studio. Driving studio sales, providing excellent customer service, and exhibiting and modeling studio leadership are all required for success in this position.RESPONSIBILITIESPEOPLE-Train and develop front desk staff-Train, schedule, and manage work trade staff-Provide and role model excellent customer service at all times both internally and externally-Write and present reviews in a timely manner-Follow up with staff regularly with both positive and guiding feedback-Help resolve scheduling conflicts-Supervise and direct all staff members to maintain cleanliness standards-Communicates, collaborates, and follows through with retail and marketing team-Ongoing customer service training of ICY staff-Effectively delegates tasks and duties as needed to ICY staff-Ensure studio personnel are completing duties and meeting highest level of service and knowledge around yoga, workshops, and wellness services-Be a representative and ambassador of ICY though words and actions