Maura E. Hamilton Email & Phone Number

Minnesota, United States

Maple Grove, Minnesota

Maple Grove, Minnesota

Oversaw Facilities, Materials Management, Security, Gift Shop, Environmental Services, and Food and Nutrition services. Managed and evaluates all Support Services Contracts.Ensured regulatory readiness for annual DNV certification.

Maple Grove, Minnesota

Managed Staffing and Scheduling department and Administrative Managers. Oversaw daily operations, team member performance, regulatory readiness, and process improvement. Managed all Agency Staffing contracts.Transitioned the night-only House Supervisor position to a 24/7 Administrative Manager. This transition reorganized the essential functions of three part time positions into one full time service.Managed the Hospitalist Team as it related to quality outcomes, group structure, and growth.Sat on Maple Grove Hospital’s Leadership Team and Director Team.Sat on Hospital Strategic Planning team. Led projects that aim to grow acuity and scope of the hospital.

Maple Grove Minnesota

Managed the establishment of the North Memorial employed hospitalist group at Maple Grove Hospital. Assist the Maple Grove Hospital Director Team execute operational needs including proforma creation, program development, and project management.

Maple Grove, Mn

Assist Maple Grove Hospital Director Team as needed. Assisted with process improvement initiatives, project execution, and operations. Helped manage hospital operations and process improvement during the Vice President of Clinical Operations’ eight week medical leave of absence. Managed strategic pilot for North Memorial Health System that tested the efficacy of utilizing a Community Paramedic (an EMT with additional chronic disease management, medication compliance, and home safety education) to improve care transitions between the hospital and primary care clinic. Assisted with pilot formulation, execution, and assessment. Coordinated interdisciplinary work between stakeholders at Maple Grove Hospital and North Memorial Division of Population Health and Ambulatory Services. Led the development of recommendations for pilot expansion to North Memorial Health Care Senior Leadership Team. Facilitated a Lean Kaizen event focused on supply management across five patient-care departments. Coordinated the implementation of findings for all areas and worked with the Director of Non-Clinical Support Services to create a one-year strategy to ensure continued improvement hospital-wide. Lead system strategic planning for ancillary services. Facilitated strategy development, assisted in strategy operationalization, and created a sustainable monitoring system.Managed Emergency Care Center Improvement Project. Assisted Clinical Effectiveness and the Emergency Care Center team to improve throughput and increase ECC capacity. Conducted a process improvement initiative to improve team member behavior associated with Vocera, a real-time voice communication platform. Lead an interdisciplinary team in a root cause analysis to diagnose the key drivers of inappropriate behavior. Assisted issue-specific work groups in implementing solutions to improve Vocera practices.

Phillips Neighborhood Clinic

Served as research committee representative on 12 member, interdisciplinary administrative board; attend bi-monthly board meetings. Managed process improvement and quality research at the PNC. Assisted with the development, implementation, and tracking of all research. Produced deliverables to assist board in decisions surrounding patient care, clinic flow, and quality assurance. Helped facilitate PNC's move to a new clinic location. Assisted with the design of the new clinic and addition of clinic services. Was a member of the clinic flow committee that designed and improved clinic flow. Managed all research initiatives at the clinic; recorded and oversaw all IRB and university requirements.Served as first point of contact for students and volunteers inquiring about research projects.

Minneapolis, Minnsota

Assign and manage care teams for the night.Facilitate and track patient flow through communication with: front desk, patient advocate, lab, pharmacy, and clinic coordinator. Utilize organizational and communication skills to route clinic flow.

Greater Minneapolis-St. Paul Area

Assessed various strategies to ensure the longevity and expansion of HCMC’s Primary Care Behavioral Health Program (PCBH) from a clinical, logistical, and structural prospective. Conducted a detailed analysis to assess the financial feasibility of PCBH. Performed an in-depth literature review to identify national best practices for programs that integrate primary care and behavioral health.Researched and recommended strategies to improve HCMC’s use of population health strategies in PCBH.

Greater Minneapolis-St. Paul Area

Graduate assistant to the MHA Alumni Association/Foundation.Participate in weekly staff meetings.Complete various projects to increase Association/Foundation's sustainability and visibility in the community.Maintain Association/Foundation's communication with students, alumni, and community.

Abbott Northwestern Westhealth

University Of Rochester Department Of Public Health Sciences

Facilitated collaboration between private obstetrical practices and research in order execute large-scale recruitment and medical record data abstraction. Working with the recruitment team, recruited over 1,700 subjects for NIH-funded healthy pregnancy study using various recruitment strategies. Worked to maintain subjects’ adherence to study procedure and responsibilities.Worked with administration, nurses, physicians, and clerical staff in Rochester metro area clinics to facilitate and improve recruitment efforts.Organized and executed medical data abstraction for over 400 subjects from Rochester Metro Area clinics and practices.Documented and reviewed all medical complications and adverse events for participants from six weeks pregnant to eighteen months postpartum.Helped coordinate a community publicity campaign using tactics such as mass mailings, internet networking, and local television interviews to increase study participation.

University Of Rochester Department Of Public Health Sciences

Assisted with various research studies, including data collection, transcription, and analysis. Wrote and distributed official consent forms for both study participants and participating hospitals.Recruited for research studies within the University of Rochester. Worked for various groups including Strong Pediatric Department, University of Rochester Department of Community and Preventive Medicine, and the Pediatric Based Research Network.

London, United Kingdom

Worked with Divisional Management Team in outpatient, diagnostic, and inpatient aspects of patient care.Led two audits for the Trust's Endoscopy Unit analyzing clinic data regarding patient appointment times and comfort level during procedures.Implemented program to increase rate of patient adherence to appointment. Increased appointment adherence rate while running the program.Attended Senior Management Meetings.

Orthopedic Clinic

Assisted with the transition from plain radiograph to the digital imaging. Assisted with various administrative duties including directing patients' queries, assisting doctors with research projects, and triaging patient calls as needed.

Masters Of Healthcare Administration

Activities and Societies: MHA Class of 2015 Fundraising Chair (2013-Present)The full-time Master of Healthcare Administration (MHA).

Bachelor Of Arts (Ba), Health And Society/Public Health, Economics, And Management Studies

Activities and Societies: University of Rochester Varsity Volleyball, Delta Gamma Sorority - President, University of Rochester Greek.

Education record

Study Abroad Internship