Assistant Membership Manager
Texas Music Educators Association
Austin, Texas Area
Processed and balanced internet and bank membership transactions ensuring accuracy.Prepared invoices and refunds regarding member and school district purchases.Reconciled all monthly transaction reports confirming accuracy and correcting any variances.Prepared daily deposit information and providing spreadsheets for accountants.Processed insurance payments and maintained customer account information and history ensuring confidentiality. Generated reports which analyzed quarterly membership statistics. Performed daily data entry in an array of areas such as new member requests, applications, renewals, registration, payments, address changes, & liability insurance.Managed pre-registration during TMEA’s Annual Clinic Convention of over 27,000 attendees and 9,000 pre-registrants as well as training volunteers daily.Assisted new and current members with memberships, renewals, changes, requests, online issues and resolved all problems/concerns effectively and efficiently. Contacted members to resolve declined credit cards, insufficient funds, and past-due account issues.Advised exhibitors and advertisers for convention exhibiting and advertising opportunities.