Maureece Commodore, Csm Email & Phone Number

St. Louis, Mo, Us

Belleville, Illinois, United States

Responsible for providing financial and analytical support in the development of performance management information to support the Operations department function. Creation and maintenance of KPI reporting mechanism for the Operations business units that fully integrates all agreed KPIs. Identify areas for improvement and enhancement that will streamline the operational reporting process.

Alton, Illinois, United States

Responsible for overseeing the Performance Analysis team and supporting the betterment of business performance across Homeowner Services. Responsible for creation, accuracy, and delivery of operational reports to provide insights to key leadership for big picture application. Collaboration with all areas of the business for root cause analysis, trend identification and producing key findings to improve performance results. Innovate on existing analytical approach including use of new analysis techniques, and development of strategic reporting beyond current state

Alton, Illinois, United States

Responsible for creating and delivering meaningful daily, weekly and monthly reports andcharts that accurately reflect the business performance of each department within Homeowner Services National Operations Center. Perform analysis using knowledge of the business to provide meaningful insight, identify trends and investigate outliers. Communicate potential reasons for the outliers as well as all potential impacts to the Leadership Team. Responsible for leading the quality and assurance program for Homeowner Services Operations Center. Lead special projects as assigned such as Call Minor Implementation, a new voice analytics system.

Lexington, Kentucky, United States

Responsible for building and on-going maintenance of client website and integration of new business acquisitions into current IT systems. Advise and collaborate with Sales/Program Management on available functionality to best accommodate customer requirements during design and build process of client website. Provide training to client and Sales/Program management on client website features and functionality. Review request for website changes/enhancements to determine functionality and impact to client. Design, build, test and implement any changes/enhancements for client website. Trouble shoot issues associated with the use of client website. Ensure all new business acquisitions are integrated into current IT systems. Troubleshoot and resolve issues related to system integration.

Winchester, Kentucky, United States

Responsible for the ownership of an end-to-end delivery, of HP service offerings to assigned accounts. Work in collaboration with various HP stakeholders, regardless of where resources are geographically or organizationally based for effective & efficient customer support. Applied business management, financial concepts and contracts knowledge to analyze business needs, resolve complex business issues and develop action plans to address issues. Responsible for provision of services within the account, this includes meeting service level agreements (SLAs), key performance indicators (KPIs), finance metrics, standards and best practices. Developed and presented communications with executive level management, senior managers, colleagues and other stakeholders. Defined service level agreements (SLAs) related to new contracted services and ensure that escalation flows are in place. Identified systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery. Performed analytical problem solving and applied original and innovative thinking.

Winchester, Kentucky, United States

Responsible for the daily operation of the IT help desk team for the Bristol Meyers Squibb account. Includes responsibility for an annual department budget of $750K and staff of 17. Establish and maintain relationships with key customers and key stakeholders. Review and interpret operating data, and implement appropriate changes in procedures to ensure continuous and efficient operations. Identified and resolve process and communication issues in conducting business between business partners and company. Arrange training documentation that addresses these gaps and ensure contract compliance. Implement and foster the coaching and development of employees.

Winchester, Kentucky, United States

Responsible for the daily operation and management of 30 IT Help Desk employees for the Bristol Meyers Squibb account. Establish and maintain relationships with key customers and key stakeholders. Review and interpret operating data, and implement appropriate changes in procedures to ensure continuous and efficient operations. Identified and resolve process and communication issues in conducting business between business partners and company. Arrange training documentation that addresses these gaps and ensure contract compliance. Implement and foster the coaching and development of employees.

Winchester, Kentucky, United States

Work in collaboration with the project management team members to coordinate the completion of key deliverables in terms of meeting schedule and quality requirements. In addition, coordinate the logistics of key initiatives such as the identification and training of trainees. Developed training plans to meet client needs. Conducted training using various methods such as classroom training, on-the-job training, demonstrations, meetings and conferences. Designed instructional workbook materials used in training including hands-on experiences, on-the job experiences, worksheets, course objectives, and course agendas. Conducted business process and system reviews to analyze opportunities for process improvements. Identified and ensured implementation of process and system enhancements to continuously improve operations. Implement and foster the coaching and development of employees.

Winchester, Kentucky, United States

Achieved ISO 9002 Certification. Conducted training sessions for internal and external ISO audits. Maintained Quality Management System documentation at team and center level. Assisted with the creation of definitions package. Successfully integrated use of NICE monitoring software into established Quality Management System. Established and met service level agreements for each client, per contract requirements. Prepared and delivered high-level reports to leadership.

Winchester, Kentucky, United States

Served as primary contact support for project. Responsible for troubleshooting and resolving all technical issues for project supported applications. Installed and removed various Microsoft software, mainframe and proprietary applications. Performed troubleshooting of networking systems. Served as Subject Matter Expert on all applications. Received multiple customer service awards from client based on performance. Exceeded client requirements on level of service, quality and productivity.

Pursued Work Towards Bachelor Degree In Computer System Information

Associate'S Degree, Electronic Engineering Technology