Maureen Acker Email & Phone Number

Chicago, Illinois, United States

RCSS provides trauma informed, solution-focused, crisis intervention, information, referral and other related services to runaway, homeless and at-risk youth and their families via a crisis hotline and across digital communication platforms (live chat, email and forum postings).

Gurnee, Illinois

In the aftermath of a sexual assault, attend to the critical emotional needs of the victim, be a source of information and support, serve as a buffer between the victim and the medical and criminal justice systems, minimizing revictimization. Respond to local hospitals and police departments when a sexual assault victim is present, including day and night shifts approximately 30 hours per month.• Attend to the emotional needs of victims upon entry to Lake County hospitals’ ERs with next day follow-up calls.. Mentor new trainees,• Successfully completed 40-hour ICASA Sexual Assault and Abuse training program in 2013, including Crisis Intervention with Adults, Adolescents and Children, Legal and Medical Advocacy and Community and Prevention Education as required per ICASA's standards.• Researched potential funding sources for specific projects, including a healing garden and services for a new abuse center location.

Community Liaison with intent to promote, market and build client base. Update and maintain computer system used for box office, fundraising and reporting. Member of strategic planning team focusing on marketing and improvement of customer relations. Works with fundraising and development team.

United States, Germany And Belgium

Served as family's coordinator and advocate during four international moves.Led establishment of new country familial infrastructure, including children's schooling, financial institutions, medical support and social network.Advocate: Supported three children and husband with emotional, psychological and physical needs in foreign surroundings.

Brussels, Belgium

Provided anonymous and confidential crisis support and advocacy over the telephone to the English-speaking community across Belgium. Completion of 40 hour intensive crisis training course with continuing bimonthly training.• With often more intense crises in the lives of foreign nationals lacking a formal and family support system, assisted numerous crises dealing with deaths of a spouse, isolation and loneliness of individuals, suicide threats, inter-cultural domestic abuse, child custody disagreements and family member concerns from other continents.• Served as the advocate for many suicide prone individuals to ascertain the level of crisis and negotiate with and persuade caller to allow intervention of medical or police personnel.• Acted as intermediary between police, staff psychiatrists and callers while maintaining anonymity

Master Of Public Administration (M.P.A.), Masters Of Public Administration, Non-Profit Management, Graduated With Honors

Internship: WINGS Program, Des Plaines, IL. Assisted domestic violence and homeless shelter Director in fundraising, initiating case.

Bachelor'S Degree, International Relations/Political Science, Spanish Minor

Certificate of Latin American Studies; Sigma Delta Pi Studied one semester in San Luis Potosi, Mexico