Maureen Bucher, Black Belt, Itil, Project Mgmt Email & Phone Number

Cincinnati, Oh, Us

Cincinnati Area, Ky

Application profiling in preparation for transformation and cloud management.

Cincinnati Area, Ky

Over the course of several years, have worked in the ITIL Service Management space in various areas: Process Leader - Problem Management• Revitalized Problem Management Process by driving a cross functional, multi-business team todevelop a common Problem Management processChange Management -• Defined Requirements for successful implementation of a Change Management Data Warehouse with linkages to other processes and Configuration Management• Defined metrics and… Show more Over the course of several years, have worked in the ITIL Service Management space in various areas: Process Leader - Problem Management• Revitalized Problem Management Process by driving a cross functional, multi-business team todevelop a common Problem Management processChange Management -• Defined Requirements for successful implementation of a Change Management Data Warehouse with linkages to other processes and Configuration Management• Defined metrics and created Change Management dashboards to measure timeliness and first time right• Integrated Application, Database, and Telepresence Services into the standard ChangeManagement process• Worked with B2B team to deliver Change Management integrated solutions to two businessesITIL Processes- Functional Compliance Champion• Compliance Lead for ITIL Process Tool Conversion and Integrations• Ensure ITIL processes meet requirements for Export Control, ITCF Controls (including SOx), SOC2,Critical Systems, Data Privacy, Disaster Recovery, Business Continuity and Commercial CloudProject Process Leader -• Migrated Project (NxI) process to Standard ITIL Process Tool (Kintana to ServiceNow).• Led development of framework that would easily support multiple businesses within the tool• Working with functional teams to provide an Application Onboarding and Proof of Concept workflows within the ServiceNow Project ModuleCross Process Projects -• Internal Cloud• Role Base Access in CMDB and Data Warehouse• Compute outsourcing Restructure• TSG Master Project Integration into Standard ITIL Design ProcessesEHS Function• EHS Training Element Owner driving 100% training completion• EHS Housekeeping Inspector Show less

Cincinnati, Ohio Area

Compute Black Belt• Created Service Level Goals around Scheduled Availability, Change, Problem Help Desk, Request for Service, Asset Management, CM/DR, and Outsourced Services• Create Service Level Agreements for Remote Management outsourced vendor• Midrange Functional Leader for Service Management Tool Integration• Mentored over 30 Green Belt projects to closure. • Completed Mainframe Scheduled Availability Project which defined a global mainframe Scheduled Outage window… Show more Compute Black Belt• Created Service Level Goals around Scheduled Availability, Change, Problem Help Desk, Request for Service, Asset Management, CM/DR, and Outsourced Services• Create Service Level Agreements for Remote Management outsourced vendor• Midrange Functional Leader for Service Management Tool Integration• Mentored over 30 Green Belt projects to closure. • Completed Mainframe Scheduled Availability Project which defined a global mainframe Scheduled Outage window • Created a measurement system to track Mainframe scheduled availability. • Conducted Minitab Workshops, assisted in Green Belt and Black Belttraining courses. • Black Belt Certification Show less